Avaliações do Boutique Hotel Hippocampus

This classy-hip hotel is on everyone's list, and I had a ok experience here. The decoration of the hotel is tasteful, but not always thoughtful (for example, the reading light in the living room is not over anywhere you'd sit; the bedroom light switch is in the hallway, not anywhere you can reach from the bed; the sink has a faucet that is in your way when you try to wash your face). The bed is comfortable. The main issue for me is that the hotel (both room and common area) is very dark (likely every hotel in old town is the same, as buildings are an arm's length from each other), and there is no comfortable outdoor (or just well-lit) space where you can hang out. Yes, there is a rooftop, but that's a restaurant: you can't just hang out there without purchasing (which you cannot sign to the room). The main reason for the three (rather than 4/5) star is the day-time receptionist. She basically acted like she really wished she wouldn't be bothered by guests. Every time I passed by the reception, she was either not there or on her cell phone. The one time I asked her a question about buses to Perast, she was most impatient and pretty much rolled her eyes. When I left the hotel she made no pretense she was going to help with luggage or even open the door: she just sat with her bottom glued to her seat. She needs to get a non-customer-facing job. She had the worst attitude of anyone I had encountered in my six days in Montenegro.

There was a nightclub/bar directly outside the hotel that blasted music until 1am 7 days a week, this made sleeping impossible add on top of that hearing every single thing outside the room including the cleaner waking us up at 7am each morning. No curtains in the room so no privacy, wifi constantly disconnecting, breakfast wasn't great. Honestly for the price this is the worst hotel I've stayed at and I've stayed at many. I'd expect to pay 1/3 of the price I paid, please read the recent reviews and avoid this place I wouldn't want other travellers to experience this.

My boyfriend and I had planned to stay at the hotel for four days. However, we encountered several issues. The receptionist seemed annoyed during check-in, and once in the room, we found that the air conditioning and TV were not working correctly. Moreover, the room was infested with bugs, including large ones in the toilet and one falling onto my boyfriend's head from the old ceiling. The hotel's location on top of a nightclub playing loud 90's music was also aggravating (forget about sleeping at night). Adding to all this, the bed sheets were filthy and had bedbugs. We decided to leave after only 8 hours and move to a 5-star hotel outside the old town, costing us 800 euros and a vacation day. Although a staff member at the reception expressed understanding and said he would see what he could do, we did not receive any refunds. It was a terrible experience, and I strongly advise against booking this hotel. I recommend the Hyatt or the Huma Bay if you are looking for alternatives.

Nightclub in the street below the bedroom windows every night - NO mention of this on booking. NO mention of this on arrival at hotel. This is advertised as a boutique luxurious private living - none of this matters if you cannot sleep. Location seems great and there is no indication that a pop up nightclub will start every night. Hotel decor black and gold. Shower poor. Room safe not nailed to wall. Stone stairs have an awkward top step from one angle, making them dangerous and nothing is done to ensure this is made safe (even though I have now seen it on other reviews now). Even found the noise on a few reviews - this noise is just unfair to a hotel with sleeping guests.

We stayed in Room 202 - a King sized Bed Suite with Balcony and Living Room. It’s a good sized room for Old Town Kotor. Enter thru North Gate - walk about 5 min and you already there. We arrived early because of our flight. Our room wasn’t ready yet. However by 11 am, it was ready and we were grateful to checkin early and catch up on sleep. Thank you! Pro: Location is superb - within the Old Town. Staff are super friendly. Simple Breakfast (Eggs, Local Breads, Cheese, Ham) are included. Cons: As others have mentioned, there is a loud Bar next to it. So if you’re early sleeper, you might not be able to fall asleep right away.

Disgraceful customer service at this establishment! We had a July 2022 reservation that had to be cancelled due to contracting COVID. The hotel issued us a 495 Euro credit at that time with no expiration date. We just tried to rebook for June of 2024 and were told, on the phone, that the hotel is no longer honoring COVID credits. I explained that no expiration date was noted in the original credit and was told to follow up via email with the hotel . Sent multiple emails, all of which were ignored. They should be ashamed of themselves for handling this so poorly. There are plenty of beautiful places to stay in Kotor - do yourself a favor and don't patronize an establishment that operates so poorly.