Radisson RED Hotel & Radisson RED Apartments, Kraków

We stayed in one of the Apartment Units in Radisson Red - Krakow and we are impressed with the size of the unit and the services. Breakfast spread is good. All the staff from the front office to the servers at the restaurant were wonderful! Would stay there again if we are Krakow

We stayed at the hotel for over 2 months since their opening. Jakub, Mateusz and Grzegorz had welcomed us warmly, and we truly appreciate all that they have done for us. It definitely contributed to our decision to stay this long at the hotel, but we did experience some hiccups with our bookings. Although it was largely resolved after a complaint, the inexperienced general manager seemed to have taken guests' complaint personally, which is highly unprofessional, and decided that she does not care about long term customers. In fact she was eager for us long term guests to leave so she can cash in on the turnover for a couple of high season days. No guests like staying at hotels where they feel unwelcome, and that's not an attitude that the sales/ gm should display to guests who have offered their loyalty since day 1. What's the point of including apartments in your portfolio if you prefer short stay guests? Choosing to part with guests on a bad note will only ensure that they never recommend this place to anyone else, and definitely not to seasoned travellers.

Despite their claims, this hotel is managed by an inexperienced general manager who prefers a quick profit over loyal customers. Your loyalty will not feel appreciated here.

very good breakfast with multiple choices. Cozy spaces room, conformable mattresses, pleasant bad-lining clean room, nice staff

Good service food at breakfast service can be a little bit approved. Boiling eggs was overcooked and green inside. Some of the bread buns was very dry and difficult to eat. But on other hand Food from the menu was very delicious We have burgers and chicken nuggets and chips, which was very nice.

I arrived on 23rd of July at 3 pm as per the planned check in time, one room key was received instantly, however other three rooms keys were received after two and half hours at 5:30 pm. My family including children had to wait all this time at the reception after long drive to Poland krakow. Later we found out one of the rooms AC is not working, the support was almost from worse to worse, I had to wait till morning to report it, then the staff promised to send the technician, who didn’t arrive till now, I even suggested to the receptionist to pay extra and upgrade the room to a larger room with good AC, but it was not available. I complained again to the receptionist and finally I was offered another room at 22:30 pm. I requested for the additional bed similar to the room I had, they told me I have to wail till morning, hence we couldn’t shift. Now it is two nights without AC in one of rooms, and it is always take it or leave it. This is not a good hotel experience.

A newly built hotel. Everything was great about the hotel and the rooms. High standard, spacius and fresh. Staff was very helpfull and friendly and the beakfast was also outstanding. They also have a garage with free charging of cars. The only little downside could be the distance to where you wanna be, the old town center. To long for us to walk and a taxi cost around 20 sloty ( 5-6 euro). But be aware of scaming drivers from the street.. Should be about the same price also in weekends and nights.

Brand new hotel - only opened a week when we arrived. We had a fantastic junior suite. Excellent facilities, clean and very good room - with fridge and excellent bathroom. Very nice to see the coffee machine. However our gripe was that the service was mediocre at best. Check in was a fiasco - with the machines not working and it taking 25 minutes at 3am - with children. The receptionist was very polite but didn't seem concerned that we were anxious to get our children to bed after a very long and delayed flight. Nothing at the reception seemed to work - payment terminals, passport scanner or registration process. This is perhaps a teething problem with a new hotel, hence I've given it the benefit of the doubt. But this was very disappointing. I'd definitely go back though - but perhaps not do such a late check in!

I was there only for 2 nights , but I’m sure I can will go there again in the next time I will be in krakow, new hotel with great location and all new and fresh