Avaliações do Ibis Styles Krakow Centrum

Resposta da propriedade: Dear Kevin, Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room clean, as we strive to maintain high standards of cleanliness for all our guests.We sincerely regret that the ventilation system did not meet your expectations and that you were unable to open the window. Please know that your comfort is our priority, and we will address this issue immediately with our maintenance team to ensure the ventilation system is functioning properly. While our location is slightly removed from the city center, we hope the peace and quiet it offers added to your overall experience. We also have recommendations for convenient transportation options to make accessing the city more seamless.We truly appreciate your constructive feedback and hope to have the chance to welcome you back in the future, providing an improved and more enjoyable stay.Best regards, Aneta Pajor, Front Office Shift Leader, ibis Styles Kraków Centrum

Resposta da propriedade: Dear Guest, Thank you very much for sharing your feedback after your stay at our hotel. We are delighted to hear that we earned your high rating, and we hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,ibis Styles Kraków Centrum Team.

Resposta da propriedade: Dear Guest, Thank you very much for sharing your feedback after your stay at our hotel. We are delighted to hear that we earned your high rating, and we hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,Aneta Pajor, Front Office Shift Leader

Resposta da propriedade: Szanowny Gościu, Dziękuję za podzielenie się z nami opinią po pobycie w Naszym hotelu. Cieszę się, że udało nam się zapracować na wysoką ocenę i mam nadzieję, że uda nam się gościć Pana/Panią ponownie w naszym hotelu w przyszłości. Serdecznie pozdrawiam, Aneta Pajor, Kierownik Zmiany Recepcji, ibis Styles Krakó Centrum

Resposta da propriedade: Dear Sascha, Thank you for taking the time to share your impressions with us! We’re delighted to hear that you enjoyed our stylish hotel, especially the cozy room design and the convenient workspace. It’s great to know that you appreciated the water dispensers and the varied breakfast options.We’re sorry to hear that the coffee in the lobby wasn’t always reliably refilled and that the coffee specialties from the machine didn’t quite meet your expectations. We take your feedback seriously and will work on improving these areas.Thank you once again for your valuable input, and we hope to welcome you back soon!Best regards, Ibis Styles Kraków Centrum Team.

Resposta da propriedade: Dear Sam,Thank you for sharing your detailed feedback with us. We’re glad to hear that you enjoyed the cleanliness of our rooms, the friendliness of our staff, and the efficiency of our check-in process. Your positive comments about our service attitude are especially appreciated.We note your feedback about the breakfast and location, and we’ll continue working on these areas to enhance our guests' experience.We hope to have the pleasure of welcoming you back for an even better stay in the future.Warm regards,Marta CiwinskaFront Office ManagerIbis Styles Kraków Centrum

Resposta da propriedade: Dear Guest,Thank you for your kind words! Cleanliness and comfort are our top priorities, and we are pleased to hear that we met your expectations. We hope to have the pleasure of welcoming you back in the future.Warm regards,ibis Styles Kraków Centrum Team

Resposta da propriedade: Dear Anna, We are delighted to hear that your stay was generally pleasant. However, we sincerely apologize for the oversight regarding the small hand towels not being provided during your visit.This lapse does not reflect the high standards of service we strive to maintain. We have addressed this matter with our housekeeping team to ensure it does not happen again in the future.We look forward to the opportunity to welcome you back and provide you with an exceptional and seamless experience. Should you require any assistance during your next stay, please do not hesitate to reach out to me directly.Best regards, ibis Styles Kraków Centrum Team.

Resposta da propriedade: Dear Guest,Thank you for your review and kind words about our hotel. We’re pleased to hear that you enjoyed our clean, new rooms and tasty breakfast. Your feedback is invaluable to us.We apologize for the inconvenience you experienced with the shower head. Please rest assured that we are addressing this issue to ensure it doesn't happen again. While our location may require a bit of a walk to the center, we're glad you otherwise enjoyed your stay.We hope to have the opportunity to welcome you back for an even better experience.Warm regards,Marta CiwinskaFront Office Manager