Eaton Residences by Sutera@KLCC

the room was clean and quiet ,very suitable for family as the living room for one extra bed , the swimming pool view was very beautiful, one down point is nearby there's no convenient store but overall a pleasantly stay,will be back again

Horrible service Late check in and early check out You’ll be charged to check in early No drinking water Dirty shower room Community guards are rude Manager was literally messaging me 3 times with “kind reminder” to check out. I asked to extend my stay and they wanted to charge me double for that coz I couldn’t book on trip com. I told them I’m paying them when I return, they changed the password of my room 🤦🏻♀️ like I’m a thief who would run, you literally have my deposit! I checked out 10:57, she be messaging me at 11:15 askin whether I checked out or not coz she wants to charge for a late check out. I think you should get yourself checked, not messaging me 58856 times a day! This place doesn’t worth it, if you want to get a pool you can just go with other people.There are plenty of other good and affordable hotels with kind stuff.

Good and nice furnished apartments in KLCC with a beautiful infinity pool on the rooftop. One thing is that no any restaurant or shop in the building (only vending machine with snacks and coffee).

Great place for family. We had a comfortable stay & the bathtub view was amazing.

Amazing location, amazing infinity pool, the staff was helpful

This place is convenient, we could reach various attractions by walking or taking a Grab car. The pool also has an iconic scenery, very spectacular, making it a great place to relax. However, we encountered some concerning hygiene issues during our stay. Each time we entered or exited the homestay, we were met with a foul odor, which we later traced back to the plumbing/pipes in the bathroom. Moreover, we found multiple dead and live cockroaches in the bedroom and bathroom, which greatly concerned us. The host cleaned up the crockcroaches but the smell problem can't be solved. Despite the excellent features of the homestay, the hygiene problems significantly impacted our stay experience. We hope the management can quickly resolve these issues and improve the overall sanitation standards.

We checked in closed to midnite and we realised one of the toilet ceiling was leaking. Contacted the Customer Service & room changed was done almost immediately. Well done for the swift response & recovery.

The only downside is no one came for us to clean the place all the stay we did no one came to clean and change rubbish

Clean but not much service from the Team. Location is okay not super close to things