Imperial Lexis Kuala Lumpur

Avaliações do Imperial Lexis Kuala Lumpur

Imperial Lexis Kuala Lumpur

15 Jalan Kia Peng, Kuala Lumpur, 50450, MalaysiaVer detalhes do hotel
Imperial Lexis Kuala Lumpur
Imperial Lexis Kuala LumpurImperial Lexis Kuala LumpurImperial Lexis Kuala Lumpur
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Avaliações dos hóspedes

4.6/5
Ótimo
425 avaliação
Avaliações verificadas
Agradável e bem localizado4.7
Comodidades4.7
Atendimento4.6
Limpeza4.7
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Todas as avaliações(425)
Avaliações positivas(412)
Avaliações com fotos/vídeo(188)
Piscina excelente(104)
Café da manhã delicioso(67)
Tem piscina infinita(29)
Ótimo para crianças(17)
Bem decorado(13)
Retornaria(12)
Lindas vistas noturnas(11)
Localizado no centro(6)
Avaliações negativas(13)
Saat
Quarto Executivo com Piscina
Hospedou-se em jan 2025
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 21 jan 2025
Room available early than check in time given and check in process was very fast and smooth. Front desk at reception are polite and have good customer service. Room are clean and well tidy up. The room are design as such standard like luxury hotel .
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Syafiq Tuah
Suíte Residencial - Suíte com 2 Quartos
Hospedou-se em nov 2024
Família
3 avaliação
5.0/5
Excepcional
Publicado em 22 nov 2024
Hotel Room: Amazing view, very good amenities. Room for improvements includes adding “make up room” button available in the two bedroom suite so that it is easy to notify the housekeeping. Gym: Amazing bird’s eye view of Klang Valley. Equipments are just basics. Room for improvements includes adding squat racks and cable machine. Sauna and spa: Steam bath and sauna available but it is turned off when not in use which is good. But it will look like the sauna is not operating, a briefing by the pool staff would be helpful and encourage usage. Restaurant: Only went to Roselle but the hotel does have 6 eateries on site. Shout out to Farhana and Nizam from Roselle for always being attentive. Check-in: We had a smooth check in process however hospitality can be improved since it is a 5-star hotel and under the Lexis brand. It lacks signature experience in my honest opinion as compared with other 5-star hotel. Parking: Parking is free for guests so it is a plus if you are renting a car like we did. Location: It is at the heart of the city tucked in a secluded area so it is less busy than the Jalan Bukit Bintang and Imbi area. Special shoutout to Terrence from Concierge for always welcoming us in the morning and after we are finished for the day arriving at the hotel.
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6/19
Resposta da propriedade: Dear Mr Syafiq Tuah,Thank you for your review of the Imperial Lexis. While we enjoy hearing from guests, we regret to learn that certain aspects of your stay were less ideal. We are constantly evaluating the products offered as well as the service standards of the Imperial Lexis to deliver better stay experiences to our guests.Your valuable feedback definitely provides insights into the process. Please rest assured that your feedback is duly noted and will be shared with the relevant departments for review and improvement. We look forward to welcoming you to our Imperial Lexis and we will ensure you have a delightful and memorable experience with us again.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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ZUE ZULAIHA
Suíte Panorama com Piscina - Twin King
Hospedou-se em dez 2024
Família
16 avaliação
5.0/5
Excepcional
Publicado em 7 jan 2025
We are here celebrating my husband birthday.. The kids really enjoy.. but the water in the pool to cold for us.. maybe can upgrade with the kids club for family friendly..
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Resposta da propriedade: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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teeqatie
Suíte Panorama com Piscina - Twin King
Hospedou-se em dez 2024
Viaje com amigos
8 avaliação
5.0/5
Excepcional
Publicado em 7 jan 2025
We had great stay during NY eve. Only can see partial fireworks from the room's balcony. Generally we love our room cause it so spacious for a group.
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Resposta da propriedade: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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subidesign
Suíte Premium com Piscina - Twin King
Hospedou-se em dez 2024
Família
23 avaliação
3.7/5
Publicado em 1 jan 2025
came here for new year's eve.. and it was a blast. the manager upgraded us to the panoramic suite, and it was just wonderful. loved our stay here.. probably one of the best new hotels in KL
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Resposta da propriedade: Dear Valued Guest,Thank you for leaving us with a great review. Good to hear that our team member has done an excellent job in delivering their hospitality services which exceeded your expectations.We trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur soon.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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Gai Abd
Suíte Panorama com Piscina - Twin King
Hospedou-se em dez 2024
Família
11 avaliação
5.0/5
Excepcional
Publicado em 1 jan 2025
I recently had the opportunity to stay at the Imperial Lexis Kuala Lumpur, and I was thoroughly impressed by the exceptional service, prime location, and world-class amenities. Upon arrival, I was greeted by a friendly and attentive staff who promptly checked me in and escorted me to my room. The room itself was spacious, beautifully decorated, and well-appointed with modern amenities. The bed was incredibly comfortable, and the bathroom was luxurious and well-stocked. The hotel's location is truly unbeatable, situated in the heart of Kuala Lumpur's Golden Triangle. It's within walking distance of major shopping malls, restaurants, and entertainment venues. The hotel also offers a complimentary shuttle service to popular attractions. The amenities at the Imperial Lexis Kuala Lumpur are second to none. The hotel boasts a stunning outdoor pool, a well-equipped fitness center, and a relaxing spa. There's also a rooftop bar with panoramic city views, making it the perfect spot to unwind after a long day of sightseeing. The service at the Imperial Lexis Kuala Lumpur was exceptional. The staff was always friendly, helpful, and went above and beyond to ensure my stay was comfortable and enjoyable. They were knowledgeable about the area and were happy to provide recommendations for restaurants, activities, and transportation. Overall, I highly recommend the Imperial Lexis Kuala Lumpur. It's a truly luxurious hotel with exceptional service, a prime location, and world-class amenities. I can't wait to return again in the future.
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Resposta da propriedade: Dear Valued Guest,Thank you for leaving us with a great review. Good to hear that our team member has done an excellent job in delivering their hospitality services which exceeded your expectations.We trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur soon.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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Usuário convidado
Quarto Executivo com Piscina
Hospedou-se em dez 2024
Casal
1 avaliação
4.0/5
Muito bom
Publicado em 1 jan 2025
My experience of spending my new year’s eve at the hotel was very disappointing. I personally will never ever come back again. In our first room, the biggest issue we faced was that the aircon in the room did not work, and stayed at a constant temperature of 22 degrees celcius even when we adjusted the temperature to the extreme high of 40 degrees. The maintenance team came down on the second day and it was not resolved. We feed-backed to the hotel manager and she assigned us our second room, which had the same issue and we had to call the maintenance team down again. We were also faced with a few new issues of cleanliness such as dirty table tops (e.g. toothpaste residue in the toilet, random hair lying around and in the kettle), and being unable to connect to wifi after the room change. We wasted about 2 hours communicating with different staff teams and trying to settle into our new room. It was exhausting and such a waste of my precious holiday. Another very unpleasant experience I had was regarding viewing of countdown fireworks. When I asked the front desk about free access to the skydeck, the receptionist said that I have to pay a cover charge of RM250 for entry after 10pm on new year’s eve because they would be having a countdown party event. I was really upset about paying a premium price for the hotel rooms in order to gain complimentary access to the skydeck but needing to pay an extra amount for entrance just because it was new year’s eve. I asked the manager about this, and they confirmed that hotel guests could still access the skydeck for free. But even on the day itself, the staff at the lift lobby kept saying that I had to pay RM150 to enter. It was as if they were trying to lead the hotel guests into thinking that they have to pay an additional price to gain access to the skydeck. I was about to blow up before another staff came over to say that hotel guests could go in but we just wouldn’t be given any drinks. We didn’t care about drinks anyway, so why couldn’t they just let us go in after we showed them our room cards?? After we finally made it in, I was disappointed to find the gym closed because it had one of the best views of the twin towers. The staff themselves knew that too, and all went into the gym to take clear videos of the fireworks while we were on our toes struggling to even see the fireworks among the crowd outside. I know staff can have their own privileges but I can’t help but be unhappy about it because just the previous day my partner and I were in the gym discussing about how it had the perfect view and we could exercise while waiting for the fireworks. There were no signs that said the gym would be closed then, so we assumed that it was opened on new year’s eve as well. Fireworks were nice but I was so upset about the situation that I wasn’t able to enjoy it thoroughly. There were also other few areas that bugged me somewhat, but were not the dealbreakers (such as the body lotion being spoilt and smelling sour, or the soap dispenser being very hard to press down, or that there was only one chair in the room and we couldn’t figure out how to sit together while eating in our room, or dirt marks on bathing towel). The wifi in the room was really annoyingly slow (videos get stuck every 2 seconds), and we did feedback to the reception but they could only inform the IT team and nothing else could be done about it. Ofcourse there are plus points, such as the nice fruit plate that were given to us for our anniversary, the big room, the toiletries that were of good quality, good breakfast spread, and friendly staff. As much as I appreciated it, it did not make me feel better because these are part of my expectations for a five-star hotel. Perhaps I had expectations too high for the hotel just because it is a five-star, and may be way too subjective in my review. But all in all, I will not be coming back again.
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Resposta da propriedade: Dear Valued Guest,Thank you for sharing your detailed feedback regarding your experience during your recent stay with us. We sincerely apologize for the inconveniences you encountered, and we deeply regret that your stay did not meet the expectations you had, especially during such a special time as New Year’s Eve.We are truly sorry for the issues with the air conditioning in your room, and the multiple maintenance attempts that did not resolve the problem promptly. The discomfort and frustration you experienced, especially with the room changes, is certainly not the experience we aim to provide our guests.We also regret the confusion regarding access to the Skydeck on New Year’s Eve. We understand how important it is for our guests to have clear and accurate information, and we apologize for the inconsistency in communication that caused you distress. Additionally, we are sorry to hear about your disappointment regarding the gym being closed and the difficulties you encountered with the wifi and amenities.Your feedback on cleanliness and the minor issues with room items, like the lotion and soap dispenser, is very much appreciated, and we will certainly look into these areas for improvement to ensure they are addressed.We are glad that you found some aspects of your stay, such as the fruit plate, the room size, the toiletries, and the friendly staff, to be satisfactory. However, we truly understand that these positives were not enough to compensate for the challenges you faced, and we sincerely apologize for not providing the experience you expected from a five-star hotel.Thank you again for bringing these concerns to our attention. We value your input and will use it to improve our services and ensure future guests have a more enjoyable experience. We hope you might consider giving us another opportunity to serve you better in the future.
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mLing83
Suíte Panorama com Piscina - Twin King
Hospedou-se em dez 2024
Família
2 avaliação
5.0/5
Excepcional
Publicado em 31 dez 2024
We stayed two different rooms during our 5 days 4 nights, 2 nights at residence and 2 nights at panorama view suite which comes with swimming pool. As the hotel rooms are located at lower floor compare to residence suite, the view is not as nice as the residence suite. The room comes with complimentary bar which the housekeeper will replenish the supplies daily which surprised me as other hotel only provides 1 time complimentary mini bar. The response to our request for additional bath towel are fast (less than 10mins) as some hotels may take 20-30mins to deliver toiletries to you. The breakfast spread is sumptuous as they offer Malay, Indian, western, Chinese cuisines and even with live fruit juice station. We enjoyed our stay very much!!! Will definitely go back again!
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6/8
Resposta da propriedade: Dear Valued Guest,Thank you for your review of the Imperial Lexis. While we enjoy hearing from guests, we regret to learn that certain aspects of your stay were less ideal. We are constantly evaluating the products offered as well as the service standards of the Imperial Lexis to deliver better stay experiences to our guests.Your valuable feedback definitely provides insights into the process. Please rest assured that your feedback is duly noted and will be shared with the relevant departments for review and improvement. We look forward to welcoming you to our Imperial Lexis and we will ensure you have a delightful and memorable experience with us again.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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Yana Haleem
Quarto Executivo com Piscina
Hospedou-se em dez 2024
Viaje com amigos
2 avaliação
4.7/5
Incrível
Publicado em 26 dez 2024
Awesome place to stay, the check-in was seamless as we already did the pre-check in. Minus point was only on the elevator part especially during check out time.
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Resposta da propriedade: Dear Valued Guest,Thank you for your review of the Imperial Lexis. While we enjoy hearing from guests, we regret to learn that certain aspects of your stay were less ideal. We are constantly evaluating the products offered as well as the service standards of the Imperial Lexis to deliver better stay experiences to our guests.Your valuable feedback definitely provides insights into the process. Please rest assured that your feedback is duly noted and will be shared with the relevant departments for review and improvement. We look forward to welcoming you to our Imperial Lexis and we will ensure you have a delightful and memorable experience with us again.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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Rajaletchumi Logenthiran
Quarto Executivo com Piscina
Hospedou-se em dez 2024
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 23 dez 2024
Room amenities are great. The staff is very friendly n helpful. Good location and Love the view… Breakfast was awesome.
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Resposta da propriedade: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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Tashah
Suíte Residencial - Suíte com 2 Quartos
Hospedou-se em dez 2024
Viaje com amigos
4 avaliação
4.7/5
Incrível
Publicado em 22 dez 2024
Location is in between other than that love the place and breakfast spread is amazing! Only complain is how slow the lifts were!
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Resposta da propriedade: Dear Valued Guest,Thank you for your review of the Imperial Lexis. While we enjoy hearing from guests, we regret to learn that certain aspects of your stay were less ideal. We are constantly evaluating the products offered as well as the service standards of the Imperial Lexis to deliver better stay experiences to our guests.Your valuable feedback definitely provides insights into the process. Please rest assured that your feedback is duly noted and will be shared with the relevant departments for review and improvement. We look forward to welcoming you to our Imperial Lexis and we will ensure you have a delightful and memorable experience with us again.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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Seven Lin
Quarto Executivo com Piscina
Hospedou-se em dez 2024
Casal
6 avaliação
4.5/5
Ótimo
Publicado em 20 dez 2024
service was good and friendly However cleaniless can be kept up. Fpund haor strands inside the toliet upon checking in . Will come again still a wonderful experience!
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Resposta da propriedade: Dear Valued Guest,Thank you for your review of the Imperial Lexis. While we enjoy hearing from guests, we regret to learn that certain aspects of your stay were less ideal. We are constantly evaluating the products offered as well as the service standards of the Imperial Lexis to deliver better stay experiences to our guests.Your valuable feedback definitely provides insights into the process. Please rest assured that your feedback is duly noted and will be shared with the relevant departments for review and improvement. We look forward to welcoming you to our Imperial Lexis and we will ensure you have a delightful and memorable experience with us again.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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Usuário anônimo
Quarto Executivo com Piscina
Hospedou-se em dez 2024
Família
1 avaliação
5.0/5
Excepcional
Publicado em 27 dez 2024
The Imperial Lexis Kuala Lumpur Hotel offers a luxurious and comfortable stay with modern amenities and excellent service. Located conveniently in the heart of the city, it features spacious rooms with sleek design, offering a blend of comfort and style. The hotel’s facilities, including a well-equipped gym, a relaxing pool area, and attentive staff, ensure a pleasant experience for both business and leisure travelers. While the hotel’s decor and ambiance are sophisticated, it may be slightly on the pricier side for some. Overall, it provides a solid choice for a high-end stay in Kuala Lumpur.
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Resposta da propriedade: Dear Valued Guest,Thank you for your valuable feedback. We are happy to hear that you enjoyed our hospitality and that our hosts provided an exquisite service during your visitation.I look forward to welcoming you back to Imperial Lexis again soon!Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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tcg4life
Suíte Premium com Piscina - Twin King
Hospedou-se em dez 2024
Casal
5 avaliação
5.0/5
Excepcional
Publicado em 30 dez 2024
Well furnished. Thoughtful complimentaries in the fridge. Will revisit this hotel again.
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Resposta da propriedade: Dear valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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nurs.n
Suíte Residencial - Suíte com 2 Quartos
Hospedou-se em dez 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 15 dez 2024
Very beautiful and breakfast spread is amazing. Cleanliness and service is top tier. Easily one of the best hotels I’ve stayed. Would love to come again soon. We even extended 1 more night because we love the hotel!
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Resposta da propriedade: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
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