No.88-1 Dongfeng East Road, Panlong District, Kunming, Yunnan, China, Panlong District, Kunming, Yunnan, ChinaVer detalhes do hotel
Verifique os quartos disponíveis para suas datas de viagem
Garantimos o melhor preço
1 noite
Avaliações dos hóspedes
4.6/5
Muito bom
943 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.6
Comodidades4.5
Atendimento4.5
Limpeza4.7
Filtrar por:
Classificar por:
Todas as avaliações(943)
Avaliações positivas(911)
Avaliações com fotos/vídeo(313)
Café da manhã delicioso(146)
Fácil de se locomover(136)
Próximo ao metrô(81)
Equipe da recepção cordial(66)
Ótimo design(65)
Ótima sala de ginástica(54)
Quarto pequeno(32)
Avaliações negativas(32)
chia
Quarto duplo superior
Hospedou-se em set 2024
Casal
3 avaliação
5.0/5
Excepcional
Publicado em 9 out 2024
Thank you for the hospitality and Mooncake from the hotel during Mooncake festival stay.breakfast served with various of choices.nice hotel!
Traduzir
Resposta da propriedade: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed the hospitality and the thoughtful gesture of receiving mooncakes during your stay with us during the Mid-Autumn Festival. It's always a pleasure to make our guests feel at home, especially during such festive occasions.We are also thrilled to know that you appreciated the variety of choices available at our breakfast buffet. We strive to cater to diverse tastes and preferences, ensuring that every guest has a delightful start to their day.Your commendation means a great deal to us, and we are glad that you found our hotel to be nice. We hope to welcome you back soon and provide you with an even more memorable experience.Once again, thank you for choosing JEN Kunming. We look forward to serving you in the future.
Mostrar mais
Usuário convidado
Quarto duplo superior
Hospedou-se em nov 2024
Casal
6 avaliação
5.0/5
Excepcional
Publicado em 13 nov 2024
Clean room, comfortable bed, convenient to shopping malls
Traduzir
Resposta da propriedade: Dear Guest, Thank you for your wonderful review! Ideally located in the city's dynamic CBD, the hotel benefits from an unrivaled location with direct access to Metro Line 3. Whether you prefer walking or taking the subway, you can easily set out to explore this vibrant and colorful Spring City.We're glad to hear that you enjoyed the cleanliness, comfortable bed. Your satisfaction is our top priority. Looking forward to welcoming you back soon!
Mostrar mais
Annie
Quarto Twin JEN Now
Hospedou-se em jul 2024
Família
7 avaliação
4.5/5
Ótimo
Publicado em 10 jul 2024
Jen Kunming Shangri-la provides excellent customer and concierge service. They arrange for didi ride for us from the hotel to Kunming Railway Station.
Breakfast is good. Wide selection of food ro choose..
Traduzir
Resposta da propriedade: Dear valued guest,Thank you for taking the time to share your positive experience at JEN Kunming. We are delighted to hear that our customer service and concierge services met your expectations.We appreciate your kind words about our transportation arrangements, including the Didi ride service from the hotel to Kunming Railway Station. It is always our pleasure to assist our guests with their travel needs and ensure a comfortable and convenient journey.We are also thrilled to learn that you enjoyed our breakfast offerings. Our team strives to provide a diverse and abundant selection of food options to cater to various tastes and preferences.Once again, thank you for choosing JEN Kunming by Shangri-La as your preferred accommodation during your stay in Kunming. Your feedback is highly valuable to us, and we look forward to welcoming you back in the future.Warm regards,Management Team of Kunming JEN Hotel
Mostrar mais
Usuário convidado
Quarto duplo superior
Hospedou-se em dez 2024
Casal
2 avaliação
3.2/5
Publicado em 30 dez 2024
Unbearably Dry Room
Our stay was ruined by the extremely dry air in the room. The central air vent constantly blew dry air, and a dehumidifier near the door ran 24/7, making it worse if the air conditioning was turned off. Despite Kunming’s 75% outdoor humidity during our visit, the room felt like a desert. Every morning, my wife and I woke up with blocked noses and frequent nosebleeds.
Of course with this kind of humidity there will be no mold, but the extreme dryness made the room an uncomfortable inferno.
Mostrar mais
Traduzir
Resposta da propriedade: Dear guest,We sincerely thank you for choosing to stay at JEN Kunming and for promptly sharing your experience with us.Regarding the room humidity, we adhere to our group's professional standards (50-65% relative humidity in summer, 30-50% in winter) to ensure a comfortable stay for our guests. Upon internal verification, the room humidity during your stay was maintained at 45%, which falls within the comfortable range for winter and is also considered a comfortable humidity level for indoors during this season.Of course, we understand that everyone's perception and needs for humidity vary. If you have any special requests regarding humidity during your next stay, please feel free to inform us, and we will prepare a humidifier for you to ensure a more comfortable experience.We apologize for any inconvenience caused during your stay and look forward to providing you with a satisfactory stay again in the near future. Thank you once again for your feedback and support. We eagerly anticipate your return!Best regards,
Mostrar mais
RPSM
Quarto deluxe duplo
Hospedou-se em dez 2024
Família
3 avaliação
5.0/5
Excepcional
Publicado em 30 dez 2024
Absolutely fantastic stay at the Jen Shangri-La. The hotel is beautiful, with all the amenities. We used the pool one of the days and it is one of the best city hotel pools we’ve been to. The gym is HUGE and fully equipped. The breakfast caters to all tastes, though it has a very strong Chinese bias, as is expected. It is very well situated with a metro station next to it, and one of the best shopping centres 15 minutes walking (full of great restaurants).
Traduzir
Resposta da propriedade: Dear Guest,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at JEN Hotel by Shangri-La. Your kind words about our facilities and amenities mean a lot to us. It's great to know that our pool and gym met your expectations, and we appreciate your feedback regarding our breakfast offerings. We hope to welcome you back soon for another memorable experience.Best regards,
Mostrar mais
Szeeeeee8
Quarto duplo superior
Hospedou-se em jun 2024
Casal
5 avaliação
3.7/5
Publicado em 16 jun 2024
Breakfast was good. Check in had some issue but the manager resolved it quickly. However bathroom quite small. No one helped with luggages at the entrance to and from the cab when we reach the hotel and left the hotel
Traduzir
Resposta da propriedade: Dear Valued Guest,Thank you for choosing Kunming JEN Hotel and for taking the time to share your feedback. We value your input as it helps us improve.We regret that your recent experience fell short of your expectations. Please accept our sincere apologies for any inconvenience this may have caused. We are committed to raising the service standards of our bellboys and staff by enhancing their awareness through rigorous training.Rest assured that this incident is not reflective of our usual service quality. We hope to have the opportunity to welcome you back soon and demonstrate our commitment to excellence with improved services.Warm regards,Cliff Tan [General Manager]Kunming JEN Hotel
Mostrar mais
daniel
Quarto duplo superior
Hospedou-se em dez 2024
Casal
3 avaliação
5.0/5
Excepcional
Publicado em 7 dez 2024
JEN kunming is a must stay if you visit this city. The location is quite in the center. The hotel has beautiful design, huge gym and indoor swimming pool, great breakfast. And all the staff from the front office, restaurant and housekeeping are very friendly and helpful. ⭐️⭐️⭐️⭐️⭐️
Traduzir
Resposta da propriedade: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our hospitality. It's guests like you who make our day. We look forward to welcoming you back soon.Best regards,JEN Kunming Team
Mostrar mais
Gulsafedah Begum Abdullah
Quarto Twin JEN Now
Hospedou-se em ago 2024
Família
1 avaliação
5.0/5
Excepcional
Publicado em 4 nov 2024
Amazing hospitality. Thank you so much.
Traduzir
Resposta da propriedade: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our hospitality. It's guests like you who make our day. We look forward to welcoming you back soon.Best regards,JEN Kunming Team
Mostrar mais
Usuário convidado
Quarto duplo superior
Hospedou-se em out 2024
Casal
5 avaliação
5.0/5
Excepcional
Publicado em 25 out 2024
Beyond amazing, if only I can give more than 5*!
Affordably priced for a very comfy and luxurious hotel. Bed is hard in a good way. Mid sized room (doesn’t feel small). Concierge/room check in staff were very hospitable and efficient. Thank you Lily Rui for the service!
Would come again.
Traduzir
Resposta da propriedade: Dear Valued Guest,Thank you for your wonderful review and for sharing your experience at JEN Kunming. We're delighted to hear that our hotel exceeded your expectations with its blend of comfort, luxury, and affordability.We're pleased you enjoyed the firmness of our beds and found our mid-sized rooms spacious and comfortable. It's great to know that Lily Rui provided an exceptional welcome. Your kind words will be shared with her.Your desire to give more than 5 stars is truly appreciated and motivates us to keep striving for excellence. We look forward to welcoming you back soon.Thank you again for choosing JEN Kunming.Warmest regards,Cliff TanGeneral ManagerJEN Kunming
Mostrar mais
Usuário convidado
Quarto duplo superior
Hospedou-se em set 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 6 set 2024
I had a wonderful stay at JEN Hotel in Kunming. All The Front Desk, F&B and Staffs at Swimming Pool & Gym were very helpful. They took Additional care to prepare Halal Foods for us upon our request. The Hotel has very easy accessible for transportation. I had booked again for my returned journey to Kunming.
Thank You once again to the Team...👍👌
Traduzir
Resposta da propriedade: Dear Valued Guest,Thank you for taking the time to share your wonderful experience at JEN Kunming. We are delighted to hear that you had a great stay and found our Front Desk, F&B, and staff at the swimming pool & gym to be very helpful. It was our pleasure to accommodate your request for Halal foods, and we are glad that it added to your enjoyment of your stay.We appreciate your kind words about the accessibility of our hotel for transportation, and we are thrilled that you have chosen to book with us again for your return journey to Kunming. Your loyalty and support mean a lot to us.Thank you once again for your feedback, and we look forward to welcoming you back soon.Best regards,
Mostrar mais
Usuário convidado
Quarto duplo superior
Hospedou-se em ago 2024
Família
18 avaliação
5.0/5
Excepcional
Publicado em 12 ago 2024
Awesome location next to line 3 of MtR! Really new hotel and service was excellent. Price is reasonable so I will stay here again!!
Traduzir
Resposta da propriedade: Dear Valued Guest,Thank you for your glowing review! We are delighted to hear that you enjoyed our prime location next to the convenient Line 3 of the MTR, making it easy for you to explore the city. We strive for excellence in everything we do, and it's heartening to know that our newly renovated hotel and impeccable service met your expectations.Your appreciation of our reasonable pricing is especially gratifying, as we aim to provide unparalleled value without compromising on quality. We look forward to welcoming you back to JEN Kunming soon, where we will continue to exceed your expectations and create memorable experiences for you and your loved ones.Once again, thank you for choosing JEN Kunming. We hope to see you again very soon!Warmest regards,Cliff TanManagement, JEN Kunming
Mostrar mais
Usuário convidado
Quarto Twin JEN Now
Hospedou-se em jul 2024
Casal
1 avaliação
4.5/5
Ótimo
Publicado em 15 jul 2024
Every staff working in this hotel are very helpful, very patient and always with smile. Check-in was fast and efficient and spent quite a lot of time to help us to retrieve the Golden Circle membership from record. Food at the restaurant is good and have many choices. Room is clean, facilities are new and high-tech. Staff working at the concierge also perform well, especially willing to go outside for guiding our taxi to go inside the hotel lobby.
I have re-confirmed with the hotel to check-in again after my tour to Dali, even though I have to cancel my original booking in another hotel.
Staff performs well and with passion, hope that the headquarter could provide some more training in order to well prepare for the foreign visitors.
Mostrar mais
Traduzir
Resposta da propriedade: Thank you for your wonderful review and for choosing to stay with us at JEN Kunming. We are delighted to hear that our staff's helpfulness, patience, and warm smiles have contributed to making your experience enjoyable.Best regards, Cliff Tan General Manager JEN KunmingWe pride ourselves on efficient check-in processes and are glad we could assist in retrieving your Shangri-La Circle membership. It is satisfying to know that you appreciated the quality and variety of our food offerings.Our commitment to maintaining clean and modern rooms with high-tech facilities is evidently met based on your feedback. Additionally, we are grateful for your commendation of our concierge team's proactive service, particularly their assistance with taxi arrangements.Your decision to cancel another booking to return to us is a testament to the hard work and passion of our staff. We continually strive to enhance our services, especially in preparing for international visitors, and will certainly consider your suggestion regarding additional training for our team members.Thank you once again for your support, and we look forward to welcoming you back to JEN Kunming after your tour to Dali.
Mostrar mais
EC
Quarto duplo superior
Hospedou-se em jun 2024
Viaje com amigos
2 avaliação
5.0/5
Excepcional
Publicado em 3 jul 2024
Hotel is new, rooms are clean with amenities provided. Location is great - next to metro station. Breakfast spread is good mix of international and local delights - very enjoyable. Service staff (Regan and Curry) were attentive and helpful, arranging for transport and luggage transfer. We will certainly return in next visit.
Traduzir
Resposta da propriedade: 酒店回覆內容:尊敬的賓客,您好,感謝您對昆明JEN酒店的肯定。昆明JEN酒店位於城市CBD核心區域,與地鐵3號線無縫銜接,地理位置優越,步行或乘坐地鐵即可輕鬆開啟城市漫遊之旅,探索多彩活力的春城。您所反應的關於早餐的意見,酒店已經交接給餐飲部門,我們會繼續努力提升食品質量和服務水準,以確保每位客人都能享受到滿意的用餐體驗。香格里拉一直秉承發自內心的待客之道,為客人提供賓至如歸的服務與便捷的設施,您的滿意是我們最大的動力,期待您的再次光臨
Mostrar mais
YAM MING TUNG
Quarto Twin JEN Now
Hospedou-se em jun 2024
Família
3 avaliação
4.5/5
Ótimo
Publicado em 24 jun 2024
Great location and very convenience for taking the public transport to move around the city. Only thing is the restaurant and swimming pools are not yet open.
Traduzir
Resposta da propriedade: Thank you for your kind words about Kunming JEN Hotel.Ideally located in the city's dynamic CBD, the hotel benefits from an unrivaled location with direct access to Metro Line 3. Whether you prefer walking or taking the subway, you can easily set out to explore this vibrant and colorful Spring City.The OpenHouse Restaurant offers a blend of Asian and Yunnan-inspired flavors, along with a range of delightful experiences for you to discover. Savor authentic local breakfasts, enjoy leisurely afternoon tea sessions, or indulge in unique and flavorful creative cuisine for a treat to your taste buds.As for the Spa and Fitness club, banquet Ballroom, and Chinese restaurant that you're looking forward to, we are actively preparing them and aiming to provide you with a more comprehensive and perfect service experience. Once everything is ready, we sincerely hope you will return to enjoy our thoughtfully crafted comfort and convenience.We always adheres to the principle of heartfelt hospitality, striving to offer every guest homelike services and amenities. Your satisfaction is our utmost pursuit and motivation. We look forward to welcoming you back soon and creating more wonderful moments together.Cliff Tan [General Manager] Kunming JEN Hotel
Mostrar mais
Wong
Quarto Twin JEN Now
Hospedou-se em ago 2024
Viaje com amigos
4 avaliação
4.2/5
Muito bom
Publicado em 10 ago 2024
Great location and staff, will visit again! recommend for everyone!!
Traduzir
Resposta da propriedade: Dear Valued Guest,Thank you for your glowing review! We are delighted to hear that you enjoyed our prime location next to the convenient Line 3 of the MTR, making it easy for you to explore the city. We strive for excellence in everything we do, and it's heartening to know that our newly renovated hotel and impeccable service met your expectations.Your appreciation of our reasonable pricing is especially gratifying, as we aim to provide unparalleled value without compromising on quality. We look forward to welcoming you back to JEN Kunming soon, where we will continue to exceed your expectations and create memorable experiences for you and your loved ones.Once again, thank you for choosing JEN Kunming. We hope to see you again very soon!Warmest regards,Cliff TanManagement, JEN Kunming