Avaliações do Crowne Plaza Kunming City Centre

Resposta da propriedade: Dear guest, We sincerely apologize for the unpleasant experience you had during your stay. Your feedback is of utmost importance to us and we are deeply sorry that we failed to meet your expectations. Due to the relatively warm climate in Kunming, in order to avoid excessive heat at noon, we will use the residual heat from turning on at night during the day. If the temperature is lower, we will adjust accordingly. Now, during breakfast, we will keep the heating stove on to maintain the temperature in the restaurant. In our breakfast time，we have locally cooked small pot rice noodles, it is hot and delicious hope you will like.Crowne Plaza Kunming Centre General Manager---Lucy Yan

Resposta da propriedade: Dear customer, hello; Thank you for choosing to stay and leaving us a review. Thank you also for your support and trust in the Crowne Plaza Kunming Center and the Holiday Inn and Resort brands under InterContinental Hotels Group; We hope that our bright environment, comfortable and tidy guest rooms, and enthusiastic service from our staff have brought you a pleasant accommodation experience; Thank you for your support. We will continue to work hard; We sincerely look forward to your next stay! Yan Daihong, General Manager of Kunming Central Crowne Plaza Hotel

Resposta da propriedade: Dear Guest,Thank you for staying with us and sharing your feedback. Our hotel is in central of Kunming, just 700 meters from the subway station, offering easy access to transport and city exploration.Moreover, at our Chinese restaurant, you can enjoy Yunnan cuisine. We value your feedback and will enhance language and service training for our staff to be better. Our hotel was revamped from a five star in Kunming. We kept some classic and retro designs to create a warm, nostalgic feel.We hope to serve you again. Looking forward to your next visit!Best regards.Crowne Plaza Kunming City Centre General Manager——Lucy Yan

Resposta da propriedade: Dear guest,We are overjoyed to receive your high praise! It means a great deal to us that you found our hotel to be a wonderful choice for family accommodation. We take great pride in providing a warm and inviting atmosphere for families to relax and create lasting memories.Our team, especially the male manager you mentioned, is committed to making every guest feel welcome and comfortable. We believe that hospitality is not just a job, but a passion, and we are delighted that our enthusiasm and friendliness were evident during your stay.Regarding our breakfast, our chef team puts in a tremendous amount of effort to offer a diverse and delicious spread. We understand that our guests come from all over the world, which is why we strive to include a variety of options. From the wholesome grains and fresh fruit salads, to the traditional Chinese favorites like delicate xiaolongbao and crispy youtiao with soy milk, as well as the classic Western staples such as scrambled eggs, bacon, and bread, we aim to satisfy every palate. Additionally, we are dedicated to introducing the unique flavors of Yunnan by featuring two or three local specialties each day, like the delicious small-pot rice noodles, Mile braised chicken rice noodles, and Dali milk cake. And as the seasons change, we adjust and update our breakfast menu to incorporate the freshest seasonal ingredients, ensuring that there is always something new and exciting for our guests to enjoy.We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family back in the future. Crowne Plaza Kunming City Centre General Manager-- Lucy Yan

Resposta da propriedade: Dear customer, Firstly, please accept my sincere gratitude and appreciation for choosing the Crowne Plaza Hotel in the center of Kunming as your preferred accommodation in Kunming. We are glad to know that you are satisfied with our good location. Meanwhile, we will pay more attention to improving the aspects you mentioned. Looking forward to welcoming you back to our hotel as soon as possible. general managerAlbert Lee

Resposta da propriedade: Dear guest:Sincerely thank you for your praise of the hotel's geographical location. Our hotel is located in the city center, within walking distance to the famous Nanqiang Street and Nanping Street, as well as Kunming Old Street,where you can deeply experience the historical heritage and vibrant local life of Kunming. The surrounding scenic spots are also worth mentioning. It takes only about ten minutes' drive to reach Grand View Pavilion and Green Lake, which are the best places to watch seagulls in winter and enjoy the beautiful lakes and mountains of Spring City. Meanwhile, the rooms are equipped with small balcony, making it convenient for you to enjoy the slow paced scenery of Kunming on the balcony. Looking forward to your next visit, we are confident in providing you with a more satisfactory accommodation experience.Crowne Plaza Kunming City Centre General Manager---Lucy Yan

Resposta da propriedade: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Kunming City Centre. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident.We will try our best to improve the situation you mentioned, and strengthen the English training of our staff. Thank you for your suggestion. We are looking forward to hearing from you and to welcoming you back to Crowne Plaza Kunming City Centre in the near future. Thank you!General Manager

Resposta da propriedade: Dear guest: Hello! Thank you very much for choosing our hotel and leaving valuable feedback. We are also concerned about the room lighting issue you mentioned. We will arrange a professional engineering team to conduct a comprehensive inspection and upgrade of the room lighting system, increase brightness or optimize layout, ensuring that every corner of the room has sufficient and comfortable lighting, creating a bright and warm living environment for you. In addition, we are greatly pleased with your praise for the breakfast and hotel location. Our catering team carefully prepares 25 Western dishes and 83 Chinese dishes, including 19 Yunnan specialty dishes, which are replaced every three days, aiming to allow guests from all over the world to taste the most authentic Yunnan flavor. The hotel's advantageous location in the center of Kunming city also aims to provide convenience for guests to travel and explore the surrounding area. Thank you again for your feedback. We look forward to your visit again and will provide you with a better accommodation experience.Crowne Plaza Kunming City Centre General Manager——Lucy Yan

Resposta da propriedade: Dear Guest, First of all please accept my sincere thanks and appreciation for choosing Crowne Plaza Kunming City Centre as your preferred accommodation in Kunming. Feedback like yours is very valuable to us and enables us to monitor our standards. Meanwhile, we will pay more attention The issue you mentioned. Please accept our sincerest apologies for this incident. Look forward to welcome you back to our hotel soon. General ManagerAlbert Lee

Resposta da propriedade: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee

Resposta da propriedade: Dear guest, hello! Thank you for visiting Crowne Plaza Kunming Center, as you said. Crowne Plaza Kunming Central is located in the center of Kunming, travel is very convenient, but we also attach great importance to customer service, we hope that our intimate service can bring you a quality experience. Thank you again for your support, we look forward to your visit again! Crowne Plaza Kunming Center -- General Manager

Resposta da propriedade: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee

Resposta da propriedade: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee

Resposta da propriedade: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our some aspects made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you for your admiration. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, General Manager - Albert Lee

Resposta da propriedade: Dear Guest,Thank you so much for staying at Kunming Central Crowne Plaza Hotel and taking the time to share your positive feedback! We're delighted to hear that you found our location and service to be great.Our hotel is strategically located, which allows our guests to easily access various attractions, shopping centers, and dining options. Whether you're here for business or leisure, we aim to make your stay as convenient as possible.We take great pride in our service team. Each of our staff members is dedicated to providing warm,professional, and personalized service to every guest. Your compliment is a huge encouragement to us, and it motivates us to keep improving and delivering an even better experience.We sincerely hope that you'll choose to stay with us again on your next visit to the city. We'll continue to strive for excellence and ensure that every aspect of your stay exceeds your expectations.Crowne Plaza Kunming City Centre General Manager——Lucy Yan