The Vale Niseko

這間飯店真的很棒 就在雪場裡 每天還有附早餐 重點是櫃檯這位中文櫃檯實在是服務太好了⋯我們遇到很多難題都幫我們依依解決了，連退房後要去另一家飯店還派車送我們過去真的是很好⋯我們網路上訂不到回機場的票也是他們處理好的😭以後來二世谷只會來他們這家了 真的幸好這趟旅程有櫃檯的協助

We had an excellent stay at The Vale and particularly loved the 3-bedroom penthouse options with generous dining areas so that we could enjoy all the best food in Niseko. The in-room and public onsens made apres-ski time so enjoyable and The Luxe Nomad team made sure that we arrived from the airport smoothly and took care of everything we needed.

My experience at The Vale Niseko was overall fantastic, but there were some challenges being the end of the ski season that if we had been informed would have made us choose differently. My suggestion if going towards end of season check on what facilities/Resturants and lists are operating The ski-in ski out nature requires about 100m walk up a hill to the lift this may change with the new gondola being built. The lift closed and we required shuttles to the gondola which was painful as they only ran for parts of the day but most likely wouldn’t be an issue at peak season The accommodations were luxurious and well-equipped, we had a 2 Bedroom room with Mt Yotei view it was large and spacious and great for a family of four The staff were friendly and attentive, ensuring that all our needs were met throughout our stay. A special call out to all but 1 staff member who when booking our transfer back to Niseko said you need to do it 2 weeks i advance, which was blatant lie. A special call out to 1 member of staff Charles Ruxton who personally fixed our transport issue. From the moment we arrived, Charles exuded professionalism and warmth. He greeted us with genuine enthusiasm, making us feel instantly welcomed and valued. Throughout our stay, Charles demonstrated a remarkable attention to detail, consistently going above and beyond to anticipate our needs and preferences. HIs Affinity with our children and the love and care he showed was nothing short of truly wonderful. He is an absolute asset to the organisation As a Marriott Ambassador member that stay more than 150 nights in hotel per year I do not put this recommendation forward lightly he is truly one of the best You do need to be organised for everything like dinners, ski lessons, transfers. If you plan on hiring a car YOU MUST HAVE A PAPER INTERNATIONAL DRIVERS LICENCEE Despite these challenges, I would still recommend The Vale Niseko for its beautiful setting, comfortable accommodations, and overall excellent service. It's important to plan ahead if visiting during peak times to fully enjoy all that the resort has to offer.