Avaliações do Hotel Fine Olive Kyoto Yamashina (Adult Only)

Resposta da propriedade: We apologize for the inconvenience you experienced during your stay with us. It's disheartening to hear that our hotel's location made it difficult for you to access via public transportation. Additionally, we regret any confusion regarding the key situation for your room.Regarding the cleanliness of the room and the smoke smell, we apologize for falling short of your expectations. Maintaining a clean and pleasant environment for our guests is a priority, and we will address these issues with our housekeeping team to ensure improvements are made.We truly value your feedback as it helps us identify areas where we can enhance our services. If there's anything else we can do to make it up to you or if there are specific steps we can take to improve your experience, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.

Resposta da propriedade: Dear guest,Thank you for taking the time to share your experience. We appreciate your feedback about the location, and we understand that the proximity to the train station might not be ideal. However, we are pleased to hear that you found our rooms spacious and comfortable compared to other hotels. It's wonderful to know that our staff provided you with friendly and helpful service.We value your intention to return, and we'll be sure to consider your feedback for future improvements. If there's anything specific you would like to see enhanced or if you have additional comments, please feel free to share.Thank you for choosing our hotel, and we look forward to welcoming you again in the future.Best regards,

Resposta da propriedade: We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that you found our hotel to be a great spot with spacious rooms and bathrooms. Providing comfortable and enjoyable accommodations is important to us, and we're glad to hear that we met your expectations.If there's anything else we can do to enhance your experience for future visits, please feel free to let us know. We look forward to welcoming you back again soon!

Resposta da propriedade: Dear guest,Thank you for your feedback. We sincerely apologize for any inconvenience you experienced in locating our hotel due to its remote location. We understand the importance of clear directions for our guests.If you have any specific details about the challenges you faced or suggestions for improvement, please share them with us. Your feedback is invaluable in helping us enhance our services and provide a better experience for our guests.Despite the challenges in finding our location, we appreciate your choosing to stay with us. If there's anything we can do to assist you or make your stay more comfortable in the future, please don't hesitate to let us know.Thank you for your understanding.Best regards,