Hotel Mocawa Resort

buen lugar para pasar unos días de tranquilidad

Rooms, food and facilities are very good. The resort is beautiful, and the location is great. The weather is nice, because is sunny, but not too much warm. The staff is very friendly and helpful. You have many things to do, and you can go to another near places in the "zona cafetera". Coffee Park, Coffe Farms, Panaca, Filandia, Cocora, Salento, etc.

The hotel is amazing!: rooms are quite comfortable! Delicious food; nice facilities! the hotel staff is really friendly, attentive and professional. The pool is a good size and is clean. I'll come back!

The resort was nice, however the hotel charged us twice for our stay totalling and extra $3200.00 Canadian on top of our original payment. They have refused to communicate or return our money. Would never recommend this resort!!

Excellent experience. Mocawa Hotel is the best option for families with children. All day you can enjoy the best places like pool, spa, golf ground, football, jacuzzi, tennis, games room and restaurants

The hotel is beautiful. The pictures of what it looks like are true but the service is just horrific. There was no real reception for us, not even water offered. We reserved a villa that had no type of welcome note of anything. It was just a basic house. We had no way to communicate with the front desk the first night not even the security guard was able to and we had to walk up the hill to get to them when we got there no apology just well the phone lines aren't working. BTW the "Villa: is just a house in a community behind the Resort it isn't actually a part of the resort. There was no welcome note, no list of services or activities. The food servers were rude and bothered for anything that was asked. We waited 40 minutes for our food the kids were asleep by the time the food got there and were still expected to paay even though our meals were already paid for ahead of time. One of the guest food was forgotten not once but twice. Truly I could go on and on it was bad. I will say that the area is a good place to visit out side of the resort everyone was very friendly.

This is a beautiful resort with amazing views, rooms, pools, games room and three restaurants. The facilities are excellent and great for large groups. The service was unfortunately very poor - slow and uninterested bar staff. The hotel was only 40% full so I can't imagine what it is like when it is full. We had to wait at least one hour for lunch. Most bar staff were on their phones and they rolled their eyes when we requested drinks...half an hour wait for a cocktail. The check in process was the most complicated I've ever encountered. I signed many..many forms. It is a real shame the service was poor as this hotel is amazing! The hotel says on its website that they offer laundry..but we were told they do not offer any type of laundry. Very strange for a hotel this size! Transport to from town and attractions is also pricey as they only offer one service provider.

The hotel is excellent with good service, food and a comfortable bed.The quality of the employees is excellent and they are very helpful.The pool is lovely as is the ambience. We had a problem with the shower which was very slow in water pressure and for 2 days was cold.

The hotel has a terrible bad service . Bad condition of the hotel and rooms. The first day I did not have hot water (just lukewarm) and next day there was not water at all. I had to leave to a meeting without taking a shower. That is unacceptable.