Hotel Silken Villa de Laguardia

We came here without a car having got busses from Bilbao. Not easy finding a hotel with a pool and within LaGuardia so worked perfectly. Arguably not a four star but was comfortable and and pool was lovely. Would recommend for the price

We stayed here for 7 nights. The service throughout was excellent. Very helpful staff at reception and in the restaurants. All we're keen to help, and did so with a friendly manner. The room (upgraded from standard) was spacious and generally very practical (although a bedside table in both sides would be an improvement). The style is older/traditional but also very functional. On one night, the weather was cooler than normal and some heating in the room would have been more comfortable but it was still acceptable and perfectly good the rest of the week. Food and service at breakfast and dinner, were very good indeed. Again the staff couldn't have been more helpful. We used the spa every day. It has a very good range of jacuzzis, jets plus a sauna, steam room, a very warm pool and an 'icy' pool too. All very good. (€22/day if not part of your room cost). Plenty of free parking is available in the hotel grounds. Easily walkable to the town itself. It is quite a steep climb but there is also a lift from outside the town walls, up to the town gate. An excellent place to visit the town and surrounding area.

If you book or get offered suite 101 don’t accept it. The kitchens are at the other side of the wall to the head of the bed and the kitchen's don’t finish until 00:30 so if you like to sleep when you go to bed and your head is on the pillow make sure you change to another room. They moved us to a smaller room at 00:15 as we had been trying to sort the issue with reception from 11:00 who kept on telling us the kitchen would be closing in 10minutes, simply not true. As well as the noise issue there was an emergency fluorescent light which stayed on, not just the green lights, they tried to resolve this by sellotaping a black bag over the light, god forbid if we had had an emergency situation as the emergency light was covered over, great move by the hotel. As well as the noise and the light, having been moved to another room, we realised our suite had not been part of the hotel’s renovations, room 101 decoration and furnishings were outdated by more than 20yrs. As well as room 101 being outdated the hotel is crying out for some reinvestment to refurbish everything, the exterior is in a desperate state of disrepair, the exterior looks like it’s not been touched for 20yrs. As well as all the above the hotel were offered the opportunity to compensate us and they felt it was sufficient to offer us a box with 3 wines in it and note simply saying ‘sorry for your inconvenience, we took this back to reception and suggested it was inappropriate as we were flying home. For all the inconvenience of moving to a small room with twin beds having booked a suite, not getting to sleep until after 01:30 due to having to move rooms, we checked out being told we ere only being charged for the smaller room and not the temporary use of the suite and we later found out through our correspondence with the hotel manager who was not available at the time of our stay, that we had had a further discount off the smaller twin bedded room of 10%, 10% of what rate we will never know, I’m sure it wouldn’t have been a competitive rate anyway. Avoid like the plague