Usuário convidado
4 de setembro de 2024
We booked a one night stay, August 23/24, by phone on July 24/24. I requested a top floor room and asked if there was a water view available. I was told no water views but was offered a double queen with a balcony view onto the street which I was happy to accept for approx $180.00 a pm. We were unfamiliar with the hotel and were in the area for a family memorial. We checked in and were sent to the top floor only to discover we were in a parking lot view room with no outdoor space. I returned to the front desk to say there was an error with our reservation only to be told there was no mistake, it was my fault as I hadn’t checked our reservation through,y and didn’t catch missing Balcony designation. We would not have accepted the parking lot view room if we had known. I actually had to call back to the Inn the pm the reservation was made to prompt them to send the email confirmation and that was what I was focused on at the time. I was told our $ could be refunded and we could go elsewhere. Considering the sensitive nature of our visit to the area that wasn’t an option especially on a summer Friday afternoon. I feel that our unfamiliarity with area was taken advantage of and we did not appreciate that at all. Also, besides the poor view, the pillows were terrible, A/C very noisy which disrupted sleep, TV extremely small and accessing hot water was very impossible. The room was clean enough and they allowed us to check in early.
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