Best Western Lamesa Inn Suites

I would have given it a 5 but there was a torn place in the carpet. See Pic. It is clean. The refrigerator was larger than most with a freeze compartment. Check in was easy. It was a large room. Plenty of towels, plenty of 120v outlets, and AC was great. Good shower also. Easy to find with good parking.

Great and friendly service, clean and quiet rooms with comfortable beds, the channel sheet for guest is a plus!! Breakfast and breakfast options were great. Fast WiFi, clean pool area and nice hot tub!! Will stay there again if I work in that area again.

Torn carpet in the bedroom and roaches in my bathroom. I could live with a well worn room. That’s understandable, but roaches in the room, particularly in November is beyond the pale. Given the price we paid, it’s poor value.

We booked our rooms here for the rodeo and the hotel was great. The stuff and hotel was great. We will be staying here any time we are in town. The staff was friendly and helpful. The rooms were clean.

It was great quality but by far its the best breafkfast bar that I have experience, I make my self a Texas state shape waffle and top it of with eggs,country potatoes,bacon chesse and salsa! The big Texas waffle!!

Right from the start, things went south. NO front desk person in sight. Waited 15 minutes!! I rang the bell several times and finally called the hotel. Front desk person (3/22/23 at about 8pm) came out of nowhere and stated "they make us do laundry & you should have rung the bell." She only came out when I called and instead of a welcome, I was met with "was that you (calling)?" No welcome, no acknowledgment of being a diamond member. Our initial interaction was not pleasant. I asked about area restaurants and was told with a hand wave "there's a McDonald's over there and a Bush's Chicken." While this may seem satisfactory, I later had to visit the desk and another guest asked the same question. He gets a plethora of great places, including a Mexican restaurant with the best margaritas. I booked a king bed. Got to my room and it was 2 queens. No mention that the room type I booked was not available. When I went back down to the desk, I was told "well, we don't have any kings." WELL, a guest should be told that their room type is not available, not just wait until they get to their room and right off the bat, it is wrong. Someone tell me why in the past couple BW stays this has happened, yet those room types are available on the BW booking site. The room was dirty in the sense that you could clearly see that the HVAC system was filthy. I don't appreciate that dust and dirt blowing on me, during my stay. The carpeted base boards were filthy. Chips by the bed. No guide for the TV. Called the desk and was told to "use the guide on the remote/like I do"...well, there was no such thing on the remote, or on the TV. As far as internet connection, there was a passcode on the keycard, but I had to call again to the front desk and ask which of several listed connections were for the BW. Told which one, and NO passcode was needed. It automatically connected me. As far as the GM or AGM, do not bother insulting me with a canned response of "on behalf of our entire team, we apologize we did not meet YOUR expectations (HOW PASSIVE AGGRESSIVE IS THAT?). Address my individual concerns and make it a point to train your employees to do their job with a smile and that they are correctly trained for good customer service. Welcome your guests. Train your housekeepers or Exec. Housekeeper to do their job correctly. Unless you have cameras in the laundry room, do not expect your front desk employees to leave the desk and have checking in customers wonder what is going on. Never in over 10 years, have I had to wait and go looking for a front desk employee. I have seen my share of front desk workers leave the desk to go out front and smoke cigarettes. (then they run back in when they see you and go to the desk wreaking of cigarettes). Do better. This information will also be shared on the BW page AND same details given on the survey.

The hotel was clean, staff was very nice, they were able to get us a handicapped room by the front entrance. The beds were a little too high for our handicapped 80yo family member, made it tough for him to get in and out of bed to go to the bathroom in the night. But, we ended up staying at 2 more BWs during our trip because of the breakfast, staff, and cleanliness... We were sorry to find that all the beds were very high and the last one was like 36in high and almost unsafe for our elderly family member to go to the bathroom at night. They look nice, but the are not practical for all guests.

Our rooms were very clean and comfortable (A/C good/ cold). Used exercise room twice and it was nice to walk on Treadmill and watch TV. Walking distance to several restaurants with several different food choices. We will stay again!

Check-in staff was rude, wouldn't let me use my travel card. Bathroom trash full from previous guest. Pool was cloudy and the little hot tub water was murky brown. Pillows smelled like perfume, not clean.