Mercure Langkawi Pantai Cenang

Avaliações do Mercure Langkawi Pantai Cenang

Mercure Langkawi Pantai Cenang

Lot 2500, Jalan Pantai Cenang, Mukim, Langkawi, Kedah, 07000, MalaysiaVer detalhes do hotel
Mercure Langkawi Pantai Cenang
Mercure Langkawi Pantai CenangMercure Langkawi Pantai CenangMercure Langkawi Pantai Cenang
Verifique os quartos disponíveis para suas datas de viagem
Garantimos o melhor preço
1 noite

Avaliações dos hóspedes

4.4/5
Muito bom
388 avaliação
Avaliações verificadas
Agradável e bem localizado4.5
Comodidades4.3
Atendimento4.3
Limpeza4.5
Filtrar por:
Classificar por:
Todas as avaliações(388)
Avaliações positivas(370)
Avaliações com fotos/vídeo(157)
Próximo à praia(73)
Piscina excelente(37)
Conveniente para compras(33)
Praia excelente(20)
Quartos grandes(19)
Ótimo para viagens a negócios(18)
Comida excelente(18)
Equipe da recepção cordial(10)
Avaliações negativas(18)
Lid Hass
Quarto Deluxe com Cama de Casal e Cama Individual
Hospedou-se em jan 2025
Viaje com amigos
4 avaliação
5.0/5
Excepcional
Publicado em 21 jan 2025
Near to e beach.. 3mins walk.. the good thing if you are driving, there is an allocated carpark beside e hotel.. so u dont haf to tink where to park your car!! Very convenient location, just behing cenang mall.
Traduzir
Usuário convidado
Quarto superior king
Hospedou-se em dez 2024
Família
3 avaliação
4.2/5
Muito bom
Publicado em 27 dez 2024
Friendly staffs. However, towels are old and torn. Should not ask customers to put towels to be cleaned on the floor.
Traduzir
Resposta da propriedade: Dear valued guest,Thank you for sharing your feedback with us. We're happy to hear that you found our staff friendly and welcoming. However, we sincerely apologize for the condition of the towels and for any inconvenience this may have caused. We take your concerns seriously and will make sure to address the issue with our housekeeping team to ensure the towels are replaced as needed.Regarding the towel policy, we will review our procedures to ensure they align with guest expectations and comfort. We truly appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hidayah SoberiGuest Experience Executive
Mostrar mais
TONG
Quarto Superior com 1 Cama de Casal, Vista Oceano
Hospedou-se em set 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 25 out 2024
The Mercury Hotel in Langkawi offers a pleasant and comfortable stay, especially for travelers looking for a mid-range option. Situated in a convenient location, it’s close to key attractions and beaches, making it easy to explore the island. Rooms and Amenities: The rooms are clean and well-maintained, featuring modern amenities like air conditioning, free Wi-Fi, and comfortable bedding. While the décor is simple, it provides a cozy atmosphere. Some rooms offer scenic views of the surrounding landscapes or sea, enhancing the overall experience. However, a few guests may find the space a bit small, especially if they have lots of luggage. Housekeeping is prompt and attentive to guests’ needs. Service: The hotel staff is friendly, approachable, and quick to help with any requests. The reception staff, in particular, is often praised for being accommodating, whether assisting with room changes, organizing tours, or providing useful local tips. The overall service is smooth, though during peak seasons, you may experience a slight delay in requests. Dining: Mercury Hotel offers an on-site restaurant serving a mix of local Malaysian and international cuisine. While the breakfast buffet provides a good variety, some guests feel the food could be a bit more diverse and flavorful. For those wanting more options, there are plenty of eateries nearby, offering a chance to explore the local culinary scene. Facilities: The hotel includes a modest-sized pool, which is a nice addition for guests looking to relax after a day of sightseeing. There’s also a fitness center, though it’s quite basic. If you’re in need of a more extensive range of equipment, you might want to explore nearby alternatives. Location: One of the highlights of Mercury Hotel is its convenient location. It’s a short drive to some of Langkawi’s popular beaches and attractions, such as Pantai Cenang and the Langkawi Sky Bridge. If you don’t mind a short walk or taxi ride, you’ll find plenty of shops, restaurants, and tour operators around. Overall: Mercury Hotel offers good value for money, especially for travelers who want a comfortable and central base from which to explore Langkawi. While there’s room for improvement in some areas like dining and room size, the attentive staff and ideal location make it a great choice for those seeking a hassle-free stay.
Mostrar mais
Traduzir
Resposta da propriedade: Dear Tong,Thank you for taking the time to share such a comprehensive review of your experience at Mercury Hotel! We’re delighted to hear that you found our location convenient for exploring Langkawi and that you enjoyed the comfort of our rooms and the attentiveness of our staff.We appreciate your feedback regarding the dining options and room sizes. Your insights help us improve our offerings and ensure a better experience for all our guests.We look forward to welcoming you back for another pleasant stay!Best regards,Hidayah SoberiGuest Experience Executive
Mostrar mais
Kahying
Quarto superior king
Hospedou-se em set 2024
Família
6 avaliação
5.0/5
Excepcional
Publicado em 18 dez 2024
Love the welcome drink they gave us when we arrive especially after a rough ferry ride. The hotel located just behind the mall which is opposite the beach. Had a superb time at the pool and easy accessible to eateries nearby.
Traduzir
Resposta da propriedade: Dear Kahying,Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed the welcome drink—it’s always our pleasure to provide a refreshing start after a long journey.It’s great to know that you had a superb time at the pool and found our location convenient, with easy access to nearby eateries and the beach. We're thrilled that you had a memorable stay with us, and we truly appreciate your kind words.We look forward to welcoming you back to Mercure Langkawi Pantai Cenang for another enjoyable experience.Best regards,Hidayah SoberiGuest Experience Executive
Mostrar mais
Carmen Hoy
Quarto Deluxe com Cama de Casal e Cama Individual
Hospedou-se em jul 2024
Viaje com amigos
1 avaliação
5.0/5
Excepcional
Publicado em 21 jul 2024
The room was very comfortable and clean. The location was also near the beach and near many restaurants. However we were given a connecting room & the room was not very soundproof so we were disturbed by the baby crying at night which we can hear clearly.
Traduzir
Resposta da propriedade: Dear Carmen Hoy,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our room comfortable and clean, and that you enjoyed our convenient location near the beach and restaurants.We apologize for the disturbance caused by the connecting room and the lack of soundproofing that affected your stay. Your feedback is valuable to us, and we will review our room allocation procedures and soundproofing measures to prevent similar occurrences in the future.We appreciate your understanding and patience regarding this matter. Should you choose to stay with us again in the future, please feel free to contact us directly so that we can ensure a more peaceful and enjoyable experience for you.Once again, thank you for your feedback. We look forward to welcoming you back to Mercure and providing you with an even better experience.Warm regards,Hidayah SoberiGuest Experience Executive
Mostrar mais
Craig
Quarto Superior com 1 Cama de Casal, Vista Oceano
Hospedou-se em jul 2024
Casal
5 avaliação
4.7/5
Incrível
Publicado em 23 jul 2024
Not much to look at from the outside, but from the inside this hotel is really nice. I booked a "sea view" room but could barely see it between the gaps of other buildings (my pic is the most you could see). There's a big pool but it could do with an occasional net sifting as it had a few leafs. But this is nit-picking, I'm only saying it as a way for the hotel to see how it can improve. However, my main critique would be the staff seemed cold and unwelcoming, like airport security.
Traduzir
Resposta da propriedade: Dear Craig,I hope this message finds you well. I am writing to express my sincere apologies for the recent experience you had with our staff not being as friendly and accommodating as we strive to be at Mercure.We deeply regret any inconvenience or discomfort this may have caused you. Providing excellent customer service is a top priority for us, and we understand how important it is for our staff to be welcoming and helpful at all times.Rest assured, we have already taken steps to address this issue internally. We are conducting additional training sessions to reinforce the importance of courteous and respectful behavior towards every customer. Our goal is to ensure that such incidents do not recur in the future.Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We are committed to continually improving our service standards, and your experience will certainly help us in our efforts.Once again, please accept our sincere apologies. Thank you for your understanding and patience in this matter.Best regards,Hidayah SoberiGuest Experience Executive
Mostrar mais
Usuário anônimo
Quarto Superior com 2 Camas Individuais
Hospedou-se em jul 2024
Família
2 avaliação
3.0/5
Publicado em 13 jul 2024
Dear Hotel Management & ACCOR, I recently had the opportunity to visit Langkawi for the first time and chose to stay at the Mercure Langkawi Pantai Cenang under the Accor brand, expecting the high standards of service and quality that Accor is known for. Upon check-in, I was asked to place a deposit of 100 RM. However, during check-out, I was assisted by Mr. Andrew, who returned the deposit and provided a receipt indicating a Malaysian tourism tax charge of 20 RM per person for me and my brother, totaling 40 RM. I was surprised, as I had already paid the tourism tax when I booked the hotel. After bringing this to Mr. Andrew’s attention, he verified the information and promptly refunded the 40 RM. While I appreciate the eventual resolution, the experience raised concerns about the integrity and attentiveness to detail at your establishment. Such oversights can diminish the trust and reputation that the Accor brand has built over the years. It is not about the money, but about the commitment to honesty and excellence in service that guests expect. For future guests, I recommend verifying the tourism tax payment to avoid similar issues. Regarding the stay: • Room: Clean with a pleasant scent, though I was surprised to find that coffee and tea were not complimentary. • Pool: Outdated, but the pool bar service was excellent. Special commendation to the friendly staff member that is an Indian man (sorry bro I don’t get your name) who made a delightful Negroni. • Reception: Service quality needs significant improvement to meet Accor’s standards. Staff training and hiring practices should be reviewed to enhance guest experience. I hope this feedback will be taken constructively to improve your services and maintain the esteemed Accor reputation. (A pic of Mr. Andrew he is wearing spectacle)
Mostrar mais
Traduzir
Resposta da propriedade: Dear Valued Guest,Thank you for sharing your detailed feedback regarding your recent stay at Mercure Langkawi Pantai Cenang. We appreciate your perspective and apologize for any inconveniences you encountered during your visit.Firstly, we sincerely apologize for the confusion regarding the Malaysian tourism tax charge. We have reviewed our procedures to ensure such oversights are minimized in the future. We are glad Mr. Andrew was able to promptly resolve this matter for you.Regarding your stay experience:- We are pleased to hear that you found the room clean and pleasant. We appreciate your feedback about the coffee and tea amenities, and we will take this into consideration for future improvements.- It's great to know that you enjoyed the service at our pool bar and that our staff member made a delightful Negroni for you. We will pass on your commendation to him.- We acknowledge your feedback about the service quality at reception. Staff training and hiring practices are areas we continuously review to meet the high standards expected of the Accor brand.Your comments are invaluable to us as they highlight areas where we can enhance our guest experience. Rest assured, your feedback will be shared with the team as a constructive opportunity for improvement.We appreciate your recommendation for future guests to verify tourism tax payments in advance. Transparency and clarity are important to us, and we will work to ensure this is communicated effectively to all guests.However, we would like to remind you that you cannot take our staff picture without permission. Our staff members have the right to privacy and should not have their images shared without their consent. Please respect their wishes and refrain from taking any unauthorized photos. Thank you for understanding and respecting our staff's privacy.Once again, thank you for taking the time to provide us with your insights. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit to Langkawi.Warm regards,Hidayah SoberiGuest Experience Executive
Mostrar mais
David
Quarto Superior com 2 Camas Individuais
Hospedou-se em jul 2024
Casal
6 avaliação
4.7/5
Incrível
Publicado em 12 jul 2024
A bit out of the way - good thing that there is no traffic noise. Rooms are pleasant and comfortable. There is a 3M water filter so there is no need to buy bottled water.
Traduzir
Resposta da propriedade: Dear David, Thank you for sharing your feedback! It's great to hear that the location was peaceful and that you found the rooms comfortable. The 3M water filter is definitely a nice touch, saving you from having to buy bottled water. If you have any other comments or suggestions, feel free to let us know! Best Regard, Hidayah SoberiGuest Experience Executive
Mostrar mais
salkap
Quarto Superior com 2 Camas Individuais
Hospedou-se em jul 2024
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 11 jul 2024
I really liked the pool and bar area. It was very relaxing and fun. The location is more central than it appears on the gogglemaps.
Traduzir
Resposta da propriedade: Dear salkap,Good Morning! Bonjour! Selamat Pagi!Thank you for taking the time to share your comments regarding your recent stay at Mercure Langkawi Pantai Cenang.It was a pleasure to serve you and your family. We will definitely share your experience with our team. Your feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to see you back with us again soon.Sincerely,Hidayah SoberiGuest Experience Executive
Mostrar mais
Skinslim69
Quarto Superior com 1 Cama de Casal, Vista Oceano
Hospedou-se em jun 2024
Família
2 avaliação
5.0/5
Excepcional
Publicado em 28 jun 2024
I booked 3 ocean view king size bed rooms for three nights. As requested, was given two adjoining rooms and all at same level4. View of the sea(the Chenang beach) was partially blocked. Rooms all spacious and the beds and pillows all good. Small fridge with complimentary 2 carbonated soft drinks and a carbonated mineral water. TV programs were adequate but good to add a couple of Astro channels like Astro Ria or Warna. Air con is cold but toilet door got no lock, the oldies will feel a bit odd.Open carpark shared with Chenang Mall is abundant and 100m to lobby using the hotel card for gantry enter and exit but during heavy downpour no shelter walkway. Facilities all excellent; Fitness Centre barely utilised was patronised by my children, teenagers and youth and they enjoyed it. My wife and daughters patronised the Spa at level1 both body and foot massage - very nice activity while it rains. A small fee for the Spa. Swimming pool is good and not to forget varieties of buffet breakfast. The best during breakfast is the teh tarik. All excellent but still if possible Management should provide a COIN LAUNDRY in the hotel as those nearby are always fully occupied and utilised.
Mostrar mais
Traduzir
6/11
Resposta da propriedade: Dear Skinslim69,Thank you for your detailed and thoughtful review! We’re pleased to hear that you enjoyed the spacious rooms, comfortable beds, and the various amenities we offer. It’s great to know that your family made good use of the fitness center and spa, and that the swimming pool and buffet breakfast met your expectations.We appreciate your feedback regarding the partial sea view, the TV channel selection, and the toilet door lock. Your comments are valuable, and we will certainly take them into consideration as we work to improve our facilities and services.We’re also grateful for your suggestion about adding a coin laundry. We understand the convenience it could offer and will explore options to address this.Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you and your family back in the future.Best regards,Hidayah SoberiGuest Experience Executive
Mostrar mais
Syahcream
Quarto Superior com 1 Cama de Casal, Vista Oceano
Hospedou-se em jun 2024
Família
1 avaliação
5.0/5
Excepcional
Publicado em 8 jul 2024
We had an amazing experience and awesome service during our recent stay. Location was really good, everything around was just walking distance. Esp the beach which is only less than 5 mins walk. People around were really friendly. Had only good things to say throughout our stay. I would like to specially compliment one of your staff, Mr Dzharul for going the extra mile to make our stay a memorable one. We are indeed so appreciative of everything that Mr Dzharul has assisted us with. With much compliments, we hope he receives the recognition he deserves. Thank you once again! We hope to be back soon.
Mostrar mais
Traduzir
Resposta da propriedade: Dear Syahcream,Thank you so much for your wonderful review! We’re delighted to hear that you had an amazing experience and appreciated the location and friendly atmosphere. It’s great to know that everything was within walking distance and that Mr. Dzharul made such a positive impact on your stay.We will certainly pass along your kind words to Mr. Dzharul and ensure he receives the recognition he deserves for his outstanding service. Your feedback is greatly appreciated and motivates us to continue providing exceptional experiences for our guests.Thank you again for choosing our hotel. We look forward to welcoming you back soon!Best regards,Hidayah SoberiGuest Experience Executive
Mostrar mais
ChuaPaul
Quarto Deluxe com Cama de Casal e Cama Individual
Hospedou-se em jun 2024
Família
6 avaliação
5.0/5
Excepcional
Publicado em 15 ago 2024
Great hotel w better location. Walking distance to the beach shops food shopping. Room was clean staff was cool. Would definitely come back.
Traduzir
Resposta da propriedade: Dear ChuaPaul,Thank you for your positive review! We’re thrilled to hear you enjoyed the hotel’s location, cleanliness, and the friendliness of our staff. It’s great to know you had a pleasant stay and would consider coming back. We look forward to welcoming you again in the future! If you have any special requests or need assistance for your next visit, feel free to reach out.Sincerely,Hidayah SoberiGuest Experience Executive
Mostrar mais
EDMUND L.
Quarto Superior com 2 Camas Individuais
Hospedou-se em abr 2024
Sozinho(a)
11 avaliação
5.0/5
Excepcional
Publicado em 3 mai 2024
Mercure Langkawi offers the quality you'd expect from the brand. It offers that familiar sense of comfort and mid tier luxury while balancing affordability. Location is decent, within walking distance of many places from a small mall to convenience store to the multiple duty free chocolate/snacks shops all around. There are also multiple restaurants available within walking distance or, if you have to, taking a Grab isn't tough. Overall, Mercure is a wonderful place for travellers whether family, friends, or couples.
Mostrar mais
Traduzir
Resposta da propriedade: Dear Edmund L,Good Morning! Bonjour! Selamat Pagi!Thank you for taking the time to share your inspiring comments regarding your recent stay at Mercure Langkawi Pantai Cenang. We are glad you like our location, which is within walking distance of other centres in Cenang. It was a pleasure to serve you. We will definitely share your experience with our team. Your feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to see you back with us again soon.Sincerely,Hidayah SoberiGuest Experience Executive
Mostrar mais
Usuário anônimo
Quarto superior king
Hospedou-se em abr 2024
Casal
8 avaliação
4.7/5
Incrível
Publicado em 14 abr 2024
Perfect location, near to everything in Pantai Cenang and you don’t need a rental car here. Nice room and fast service. The pool side is windy, bar on site offers cheap draught beer & nice food, loved it. Would definitely come back.
Traduzir
Resposta da propriedade: Dear Valued Guest,Thank you for your fantastic review! We’re delighted to hear that you enjoyed our prime location in Pantai Cenang, and that you found the room and service to your liking.It’s great to know that you appreciated the poolside atmosphere, the affordable draught beer, and the tasty food from our bar. We’re thrilled that you had a memorable experience and look forward to welcoming you back in the future.Thank you again for your kind words and for choosing our hotel!Best regards,Hidayah SoberiGuest Experience Executive
Mostrar mais
Jeremy Lee
Quarto Deluxe com Cama de Casal e Cama Individual
Hospedou-se em set 2024
Família
1 avaliação
3.2/5
Publicado em 3 out 2024
Service and cleanliness need improvement. Daily housekeeping does not clean the room at all, this is new to me because all my life, hotels housekeeping would at least clean the room. Smile by their staffs is scarce here. Kids room is small. The plus point is the location which is strategically located at the most popular part of Cenang beach. But other than that, everything else is mediocre. Unless location is super important to you, otherwise you can easily get a nicer property at pantai tengah with similar price.
Mostrar mais
Traduzir
Resposta da propriedade: Dear Jeremy Lee,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with housekeeping and the overall service during your stay. Your experience is not reflective of our standards, and we will address these concerns with our team to ensure improvements.We appreciate your kind words about our location and understand your perspective on the kids' room size. Thank you for your valuable input, and we hope to have the opportunity to provide you with a better experience in the future.Best regards,Hidayah SoberiGuest Experience Executive
Mostrar mais
Mostrar mais