Avaliações do Lanzhou West Railway Station Shuiyi Xumeilun Hotel

Some people in the stuff speak english. The name of the hotel is Madison Hotel, not the one that trip says (but the photos on Trip show it). It's a 20min walk from the train station but that's because next to the train station there's nothing. In front of the hotel there's a bus stop for many bus lines. Unfortunately lanzhou (at the time of my review) only has 2 subway lines and it's easier to move by bus even though the traffic in the city is maddening. The hotel is extremly luxurious and there are also washing machines and dryers. This is the birthplace of Jiafei make sure to visit all the places she has been to during your stay.

The rooms are spacious, and beds are comfortable. Location wise, it is excellent - very near Wuwei West Railway Station ( a walkable distance). At the back of the hotel, there is a small street full of great restaurants, bakeries and convenient stores. The only thing about this hotel is most of the receptionists are not prepared to use translation app ( Chinese-English). There is, though, a male receprtionist who could speak English and ready to help, and for that we are grateful. But he only worked the day shift (it seemed). I know we should be able to speak Chinese in China, however, perhaps with the staff having a translation app, we can have a better communication with them.

第二次入住，但感覺這回的服務態度和衞生狀況有些讓人失望。 ①服務態度問題：首先是小冰箱裏缺飲料，打電話和前台女生反應，説會補送上來，然後整整等了快一個半小時都沒送。第二次打電話是前台男生接的，接的時候還聽見那個女生在旁邊抱怨，“水沒了”“和客房服務説了客房沒送”。 ②衞生問題：桌面上有大塊、多處的油漬沒有處理乾淨，包包放上去直接弄臟了。/衞生間的吹風機口有遺留毛髮沒有清理乾淨，朋友吹頭髮的時候看到直接就不想吹了。 我希望我花錢能夠體會到對應質量的服務，而不是用四星級的錢去體驗三星級的衞生、兩星級的服務。前台女生和客房服務的溝通絕對是有問題的，從來沒見過哪家四星要客户等上1h+的，開眼了。 其次就是酒店的“殺熟”問題，27和28就隔了一天吧，服務質量檔次不止下滑了一點。之前還誇你們小冰箱裏飲料豐富（蘇打水、礦泉水、可樂），這回直接一瓶農夫山泉。包括枱子上水的檔次也降級了，我尋思我27號住的時候枱子上擺的也不是農夫山泉啊。 客户反映問題快速做出答覆不是基本素質嗎？我不知道你們前台是輪換班次還是怎麼的，給人的感覺就是專業素養參差不齊，希望能加強一下培訓。