Arterra Hotel and Resort

Underrated amazing place to stay. Great crews. Clean rooms.

Nice and clean. Hotel staff are proactive. Pools are clean as well.

Very not good

I booked this hotel for 3 nights in March at the end of a months vacation vising family on Negros Island, we arrived and checked in around 10.45pm, as part of the checking I was handed a small piece of paper on which were shown opening times for various facilities. It gave the opening time for the restaurant and 6.00am – 5.00pm (More on this later) . I was a bit disappointed with the 5.00pm. my fiancé and I had booked the hotel in order to have a couple of days relaxing before our journey home, we knew that the hotel was out on a limb with nothing else nearby but we were happy with that we only wanted to hang around the hotel and chill out so our plans for this were in Jeopardy but hey-ho it is what it is ! I have to say the room was fabulous, I had booked the Deluxe King Room With Sea View, it was fantastic with a living room, bedroom, bathroom and additional separate WC. Unfortunately there were some electrical faults, there was a ceiling light in the bedroom which kept flashing every 30 seconds or so all night long despite being turned off ! . Then in the morning while having a shower there was and almighty bang and plumes of smoke from the electric water heater, at this point the fault on the light fitting disappeared so I can only surmise that there was a short between the two circuits. We reported the fault and it was agreed that we would move to a different but smaller room, they had offered to replace the water heater but I did not feel safe with the state of the electrics in the room so we packed up and moved. Now for breakfast – not much to be said. It was adequate that’s about all, at breakfast the lady who seemed to be in charge of the restaurant spoke to us asking how was our stay so far. We explained about the room issue but took the approach that it is what it is. I then mentioned my despair regarding the closing of the restaurant at 5.00pm at which point she informed me that as from that day they were on their new opening hours and the restaurant would be open until 9.30pm After breakfast we were heading back to our new room when we bumped into the two lovely girls from housekeeping who said they had now found us a comparable room to the original and were preparing it for us – thinks are starting to look up back in a fantastic room and decent opening hours for the restaurant – my euphoria is destined to be short lived. Having settled into our new room and the time just after twelve we headed down to the lobby/restaurant where I enjoyed a couple of pre lunch beers, I then asked for a menu to order some lunch and was informed that they were not serving lunch and the kitchen would open at 5.00 for dinner, I said to the server “and the restaurant is open until 9.30pm ? She said no from 5.00 until 8.00 . In desperation I bought a large packet of potato crisps to quell the pangs of hunger and ordered another beer. At this point we decided to return to our room for a siesta, eagerly anticipating the 5.00pm dinner – just to make sure I ap