MGM Grand Hotel and Casino

I was looking forward to my night at MGM Grand but I was very dissatisfied and disappointed and here’s why: 1) the room we checked in had a pungent smell that is not bearable so we asked to move to new room. 2) new room assigned was okay but some stains on one of the bedsheets. 3) no fridge 4) on the entrance of the towers, it smells really terrible because of the cigars and smokers along the hall 5) WORST PART - you thought that it’s safe, including your car being parked in the garage, IT IS NOT! when I checked out, went to the garage only to find the back window of my car smashed. We were told by the security to call 911 but of course it’s not emergency. There’s no police available especially on weekends. The security did not contact the police, it was me who has to do it. The hotel manager said she can’t do anything till the security will submit a report that took so long. I ended up going to the police station by myself. I have no idea if until now the security submit the report to the management until now. 6) I was charged triple for parking fee. So I was charged in my card for parking fee and then has to pay $46 for a ticket. My car has to stay in the garage till have submitted my report to the police. $46 checked in 15:55 to 16:20 the next day. They refunded my $18 but still what’s $46 for? 7) until now, the management never reached out as to explain what happened nor compensate the troubles I had been through. As much as enjoy the pool and the restaurant, this incident just made my stay regrettable in the end.

Great hotel and right on the *****. Uber station was amazing and zero to no wait also the monorail is in the hotel for easy access. Will come back and enjoyed my stay

Clean and huge hotel. Nice shows are in the hotel

Nice hotel, near to *****s, great stay, recommended, very happy to stay here.

Good location on the ***** and clean rooms. Nice view from the room. Checkin took a bit longer but still totally acceptable. Will book there again

Overall the place is good just that for us Asian at times we like to make Tea but this hotel doesn’t have any flask to boil or contain hot water. Even the drinking water is not complimentary. My room happen to caught a good view of the city of LA in the night.

Staff was really professional, friendly and helpful. They made the stay enjoyable! Location is perfect, to start your fun day in the ***** in Vegas

Discovered that there was no shower gel mid-shower and the cleanliness of the bathroom was not quite up to the standard.

Hard to find my tower to get in after I have done my self checkin and got the key card. One thing I need to complain is the mini bar inside the room. It’s huge expensive foods and drinks for that. And I went out to bought some Fiji water and snacks back to my room. The cleaning staff misunderstood that and charged me 35-50 bucks on my bill. Because they thinking I called them to open the mini fridge. I don’t know this before I checked out. I chooses to pay that extra bill just because I don’t want to waste my time to stay on the long line to fix with them. I told myself I just tipped for the room cleaning service that make me feel better when I left.