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1 noite
Avaliações dos hóspedes
4/5
Muito bom
107 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.0
Comodidades3.9
Atendimento4.0
Limpeza4.0
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Todas as avaliações(107)
Avaliações positivas(12)
Avaliações com fotos/vídeo(3)
Estadia excelente!(5)
Proprietário cordial(5)
Usuário convidado
Quarto clássico twin
Hospedou-se em jul 2024
Casal
1 avaliação
3.5/5
Publicado em 15 jul 2024
Had to pay for parking which was disappointing. Rooms very nice beds very comfortable. And staff friendly.. but leisure area wasn't great. No natural light. Chemicals were over powering. Paint coming off the wall. Picked up a stomach bug too.
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Resposta da propriedade: Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel
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Lie
Quarto clássico twin
Hospedou-se em jun 2024
Família
34 avaliação
3.5/5
Publicado em 12 jul 2024
Our luggages from flight did not arrive on time, and the hotel helps receive our luggages even after we check out, thank you so much!
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Resposta da propriedade: Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel
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carrol laing
Quarto duplo com acessibilidade
Hospedou-se em mar 2024
Viaje com amigos
2 avaliação
5.0/5
Excepcional
Publicado em 25 mar 2024
Excellent hotel, great location ,staff are very helpful and friendly. Lots of extras included in the price, Swimming Pool , Sauna, Hot tub, gym and many many more. Food very nice. Would definitely highly recommend and would stay again. Also dog friendly.
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Resposta da propriedade: Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel
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Liam Whittall
Quarto King Privilégio
Hospedou-se em jan 2024
Casal
4 avaliação
4.2/5
Muito bom
Publicado em 24 jan 2024
We stayed for 3 nights in a Privilege King Room. The room was a good size. The bed was very comfy; the duvet was slightly too warm. The TV was an impressive size. Wi-fi could be a lot better. The shower had good water pressure. The room came with empty bottles of conditioner and body lotion.
We didn't use the swimming pool facilities, but they looked impressive. The bar was reasonably priced; 2 bottles of Rekorderlig for £8, cheaper than our local.
Staff could do with a major attitude change. We mentioned to reception that we were missing items from the bathroom (conditioner and body lotion), and the receptionist told us that they would bring some up. They still didn't bring this, so we mentioned it again later on. We were advised that they had spoken with housekeeping, who had advised that they had refilled the bottles, which they hadn't. We ordered housekeeping for the following day, but they came late and were extremely rude. They didn't do much of what was needed. The floor wasn't hoovered, and the tea, coffee, and sugar were just thrown on the tray next to the kettle.
The fire alarm went off early in the morning, and we were not advised of the alarm being tested. We were extremely unhappy about this, as it woke us up.
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Usuário convidado
Quarto clássico duplo
Hospedou-se em dez 2023
Casal
4 avaliação
4.5/5
Ótimo
Publicado em 31 dez 2023
Room Was not up to standard. Reception team got this swiftly sorted and arranged a free upgrade for the inconvenience. Friendly and helpful staff. Would return again.
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Usuário convidado
Quarto clássico twin
Hospedou-se em out 2022
Família
2 avaliação
4.7/5
Incrível
Publicado em 3 nov 2022
Clean room, good service at breakfast, good breakfast choice and is served in a nice decent restaurant. Decent lounge area and good amenities with gym and warm pool.
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Lanlanxue
Quarto King Privilégio
Hospedou-se em set 2024
Família
14 avaliação
5.0/5
Excepcional
Publicado em 29 set 2024
送孩子去學校,在這裏住了半個月,服務很不錯,有一個會講中文的工作人員
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Resposta da propriedade: We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel