Usuário convidado
5 de fevereiro de 2024
I wish I had read the other reviews before booking this place. It was the worst. Bad customer service, the room that I paid $384.99 for one night was a smoking room. I booked well in advanced only to be told upon arrival was "The smoking rooms are all we have left". A take it or leave it type of response. The room itself was seriously smoky and dated. We had a 1992 ipod/clock alarm docking station and not one USB port to charge our phones. Our room view was just as bad, it was directly adjacent to the rooftop and all the rooftop equipment like the air conditioning units, seagulls and trash. We couldn't even crack open a window to let some fresh air in. Any hope of relaxing and enjoying our room had completely gone south. As other reviewers have stated the rooms need serious upgrades, with worn carpet and dated amenities. I feel like the folks at Foxwood Hotels don't care if guest are unhappy they just want their money. To me this is very short sighted. You may have fooled me once but I will not return to any of the Foxwood properties. There is an expectation with a resort like Foxwood to be clean, comfortable and relaxing. This experience was anything but. Good luck Foxwood. To anyone else thinking of staying here, check out Mohegan Sun first.
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