Avaliações do Fletcher Wellness-Hotel Leiden

It was a terrible experience. We booked a stay via trip.com and i noticed that the booking was pending. A while later we got confirmation that everything was OK (booking number, credit card was charged). However to be 100% sure i contacted the hotel itself and they confirmed that everything was OK. The next day we wanted to check in but the staff told us there wasn't a booking and that they hadn't any room left. The employees were not willing to find any solution and the only thing they wanted to say about it was that we had to solve it ourselves. So we did. We called trip.com and they were most helpful in trying to solve it. However they couldn't get in touch with the hotel directly. At the same time we managed to book a room in another hotel in the neighbourhood. Additionally we were still able to book a room at Fletcher's for that same night via ***********. The employee didn't have a clue why this could occur . Conclusion : malfunctions can happen but then the employees should handle this in a professional way and not move their problem to the customer.

The hotel was lovely, the food was delicious, and the people were fantastic!

everything is great, right beside train station, very friendly, will use again, 5 stars

Great location. Medium cleanliness. Friendly service. The rooms are not very new or up to date.

Great, clean hotel right by the train station and not far from the center of the city!

the reception was rude and do not answer properly

Not the best experience this time as rooms were freezing. CTRIP did an excellent job in rectifying the issue

Love Fletcher Welness ! very close to the train station, the place was very clean , nice , cozy bed and amenities were great !

Great hotel, next to train station. Very slow service in the reception both when checkin and luggage collection after check out. We almost missed our train because it took more than 20 min to collect our luggage...

Spacious room, handy location to public transport and city centre. Rooms not available until after 15:00 hr

房間很大，床也很大，適合出差。採光和視野很好，我住的這間聽不到火車的噪聲。如果自帶浴袍和泳衣，可以去酒店的泳池游泳。不過開放的時間有限制，跟出差日程沖突，所以沒有看到。另外，如果住的樓層不是10樓，需要走很長的路在十樓中轉換電梯。

Mooi hotel in centrum van Leiden, grote kamer, heerlijk bed. Sauna (tegen bijbetaling) is aan te bevelen!

bellissimo centro con molti servizi, in posizione strategica vicinissimo alla stazione

La verdad que todo genial, desde la llegada y el proceso de check in hasta la calidad de la habitación fueron lo mejor de todo, unas vistas increibles de Leiden y su plaza central de la estacion. El check out fue un poco mas complicado ya que estaba la recepcion cerrada y tuvimos que llamar a un numero de telefono etc, pero quitando eso, todo lo demás estuvo genial y nos encantó, si vuelvo a leiden repetiré