Lano Hotel (Lhasa Potala Palace)

I have to give 1 star service for this hotel. This hotel should put having a local phone number is a requirement for check-in. They don't have experienced of handling non local guests. Front desk staff said they can't let me stay, because I doynt have a local phone number. They will assist me to cancel and refund. She said it so lightly, doesn't really care if I had long day, if I'll be able to find other place to stay. However, when I show her my booking from trip.com (in English), asking how can I cancel this? It's after 6pm. She said she doesn't know how to read English. I told her that the other place allow me to leave HK number as my contact number, and I can receive phone call, why can't I do that here? She was about to call my HK number, but then she can't find + dial? Then she said she doesn't know how to call non local number. She said maybe need to register for international call? Strange, cause Didi driver call me on my HK number all the time. It was late, no point argue-ing and I don't feel like searching for another hotel, I don't have any options. I gave a local number, told her it's a friend's number; and she let us stay.

第一次來西藏我選擇了蘭歐酒店，辦理入住特別快，到店之後給我獻哈達等等服務熱情，衞生乾淨，尤其是前台小曲主動幫我提行李，倒茶水，特別安心特別踏實，在陌生的城市裡讓我感覺到了到家的温暖，你們需要住宿可以選擇蘭歐酒店，特別棒的一個酒店，離市區也很近。

配套齊全，安全性高，房間空間大，安靜，服務很好，還多送了我兩瓶水，位置優越，離布達拉宮很近，交通方便，前台小古服務非常貼心，房間乾淨整潔，住的很舒服，早餐不錯，品種多，性價比很高，酒店停車場很大,停車很方便,酒店很棒,下次還要來!