New In x Snowline｜ Lakeside Ju·Panorama of the Ancient City Holiday Villa

Stayed here with my pregnant wife and parents. When we first entered the room looked okay and the manager was nice. However once settled in the room we saw that everything was very dirty, (toilet bowel not cleaned), dusty everywhere, dead bugs etc. Later my parents tried to have a bath but no hot plug in bath, manager said to stuff towel in hole! They tried that then no hot water. Later still trying to sleep AC not working. Manager did come and try and fix but could not. Had to reset AC every hour all night and even when on it was still too hot. Barely any sleep. Also windows could not open as bug screen broken! (see photos). One window was held shut with wire! In morning parents also got no sleep as room started stinking of smoke in night and their mattress was so horrible (springs sticking out). Our mattress was fine but I tried theirs and you could not sleep well on it. Also their bathroom light would not turn off all night! Shower water spraying outside ways! Also stains on mattress and no mattress protectors. So after all this we decided to leave the hotel and not stay the addition 3 nights we had booked. We spoke to the manager at 8am that morning. He apologized and said we could get a full refund for the next 3 nights (we didn't ask for refund for the night we stayed). A few hours later I got a message from Trip saving the refund had been refused. We spoke manager and he said try again, we did and it go refused. This started hours of emails, phone calls over the next week to try and get a refund. Finally got it sorted but not without huge effort. Conclusion: Avoid this place for this price. If it was 200 yuan a night it would be acceptable but the asking price is more than double that and you expect the rooms to be at least clean for that. Also boss refusing the refund was just too much.

This villa has had better days and really doesn’t look like the photos. Anyone looking to book should manage their expectations - it’s a small villa and from what I can tell, family run so you’re not going to get 4 star type service (closer to 2 star). Much of the hardware is old, stained and dirty. Even the glass cups had marks on them. I’ve never been anywhere where the towels have threads loose. The free pickup was arranged but it took 3 separate people to message me on WeChat to get this done and with not the easiest instructions from the driver. No daily cleaning - had to request for trash removal and towels on the second day. Even with a 4 night stay, and no where to hang the towel to dry, you have to ask for new towels. Toilets sort of flush after a few times. Almost impossible to get the right temperature water for the shower - it appears that when someone else is using it in the building, it impacts your temperature. Light bulbs were broken or the lamp watt so low that it makes no difference having it on. On the positive side, the location is quite good, walking distance into the old city and buses. My room was quiet and did not have cigarettes smell which was very appreciated. Highly recommend taking the 101 bus (20 min walk to the stop) for 15 yuan direct to Jade Dragon Snow Mountain.

The hotel design is very nice , the boss lady is so friendly and so kind