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Avaliações dos hóspedes
4.4/5
674 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.5
Comodidades4.3
Atendimento4.4
Limpeza4.5
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Todas as avaliações(674)
Avaliações positivas(639)
Avaliações com fotos/vídeo(347)
Praia excelente(124)
Quieto e confortável(84)
Próximo à praia(77)
Piscina excelente(52)
Equipe da recepção cordial(44)
Ótimo para crianças(39)
Piscina limpa(8)
Tem instalações para crianças(5)
Avaliações negativas(35)
Manfred
Quarto Premium com Vista para o Grande Oceano
Hospedou-se em jan 2024
Família
38 avaliação
3.7/5
Publicado em 5 fev 2024
The hotel is rather small and built in Tuscan style. nice pool, nice sea view and good beach. The breakfast is not special, there is no juice. The fan in the room is very loud and at night the engine noise of the fishing boats is disturbing. 10 minute walk to many restaurants
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Resposta da propriedade: 尊敬的賓客,首先,感謝您入住海南香水灣ARK.悦海一號海景酒店! 非常感謝您提出的意見,我們深知還有需要提升之處,深知自己做的還不夠好,但我們懷有一顆進步的心,寶劍鋒從磨礪出,梅花香自苦寒來,我們始終相信衹要有您的鞭策,驅使我們努力向更好的方向前進,期待您的再次下榻。
Usuário convidado
Quarto Premium com Vista para o Grande Oceano
Hospedou-se em jan 2023
Casal
15 avaliação
4.5/5
Ótimo
Publicado em 30 jan 2023
The good:
The manager, Stanley, was very professional and ready to help when we needed it.
The sea view is the best I've had in Hainan. I came to this hotel again mainly for the view. You can even hear the waves from the room and see the stars at night.
Many people complain about the breakfast in the comment section, but it's not bad at all. There's different kinds of fruit, bread, coffee, eggs and write a few other dishes. It's definitely not five star, but my girlfriend and I (she's Chinese and I'm Canadian) enjoyed a long breakfast every morning.
There's barely ever anybody on the beach and it's okay to go for dip in the sea, but you're technically not supposed to swim in it.
There's a an area about 700 meters from the hotel where you can find different restaurants.
The pool is very nice but isn't heated.
You can easily get around just walking, renting the electric bikes and calling a taxi to get to some hiking spots. We didn't find it necessary to rent a car despite being remote.
The bad:
You are technically not supposed to swim in the sea.
The pool is too cold to comfortably swim in when the weather is not hot.
The cleaning service does just an okay job on cleaning the room.
There's no really good restaurants around that we could find. Although I find this to be a problem in most areas of Hainan. There is no real variation of food.
There's no breathing in the rooms.
Bring snacks because it's hard to find food in the afternoon unless you order from the town, but then you have to wait for it to arrive and the options are limited.
There is a gym but with limited equipment.
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6/9
Resposta da propriedade: Dear guest, Thank you for your nice review, it's very helpful and we will improve it accordingly, hope to see you again, have a nice day!
LeoLeoXu
Premier Family Room - Triple Occupancy, Sea-View
Hospedou-se em jan 2023
Família
9 avaliação
4.5/5
Ótimo
Publicado em 26 jan 2023
fabulous this resort even it's getting much old from the past years of pandemic but the family room is good to live with a super big the terrace appx 30sqm, good sea view and beach side
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Resposta da propriedade: Dear guest, thank you for your review, hope to see you again!
Usuário anônimo
Seaside Villa Double Bed Room
Hospedou-se em dez 2022
Casal
22 avaliação
4.2/5
Muito bom
Publicado em 2 jan 2023
Beautiful stunning villa ,we originally booked for 1 night , ended up 3 nights . Front desk were super helpful and friendly . The quality of breakfast was average considering the price of the room and overall hotel standard . The hotel restaurant food was overpriced and overcooked fish , very disappointed. My partner and I wanted a coffee in the evening , we had to wait for the restaurant to open to buy one , these are the additional details of a hotel service that I expected to be part of our stay , as the hotel sells itself on a luxury standard. Small details makes all the difference and does not cost much , overall beautiful place , fantastic location, great front desk staff
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Resposta da propriedade: Dear guest:Thank you for your comment, it's very helpful, we will try our best to improve it , hope to see you next time!
Stef:)
Quarto com vista cénica
Hospedou-se em jul 2022
Sozinho(a)
9 avaliação
5.0/5
Excepcional
Publicado em 28 jul 2022
I only stayed here for one night, but it was amazing. The staff was super helpful. I can’t speak Chinese and they were very patient with me.
The room was super clean and the beach is just 50m from the hotel. Nice and secluded, not busy at all and the most beautiful views.
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Resposta da propriedade: Dear guest, Thank you for your good comments, we really appretiate it, hope to see you next time!
Resposta da propriedade: 尊敬的賓客,首先,感謝您入住海南香水灣ARK.悦海一號海景酒店! 非常感謝您提出的意見,因為咱們家最近有綜藝節目在拍攝剛結束哈,已經在加強沙灘的恢復了,深知自己做的還不夠好,但我們懷有一顆進步的心,寶劍鋒從磨礪出,梅花香自苦寒來,我們始終相信衹要有您的鞭策,驅使我們努力向更好的方向前進,期待您的再次下榻。
Resposta da propriedade: 尊敬的賓客,陽光,海浪,沙灘,構築了這個如詩如畫的地方。相比於都市的繁華,這裏多了一分寧靜,一份恬淡。享受慢節奏的生活,感受心與心之間的交流,酒店的成長離不開每一步堅實的步伐,更離不開您的讚許與肯定,何其幸哉,願我們與您的故事生生不息,期待下一次相遇。
Resposta da propriedade: 尊敬的賓客,陽光,海浪,沙灘,構築了這個如詩如畫的地方。相比於都市的繁華,這裏多了一分寧靜,一份恬淡。享受慢節奏的生活,感受心與心之間的交流,酒店的成長離不開每一步堅實的步伐,更離不開您的讚許與肯定,何其幸哉,願我們與您的故事生生不息,期待下一次相遇。
Resposta da propriedade: 尊敬的賓客,陽光,海浪,沙灘,構築了這個如詩如畫的地方。相比於都市的繁華,這裏多了一分寧靜,一份恬淡。享受慢節奏的生活,感受心與心之間的交流,酒店的成長離不開每一步堅實的步伐,更離不開您的讚許與肯定,何其幸哉,願我們與您的故事生生不息,期待下一次相遇。