Usuário convidado
25 de novembro de 2023
The room is spacious and clean, and it has essentials for travelers. However, the boom system really needs to be improved. We lived here for business reason. After check out, I was told that the name used for book is not consistent with the name of the bank account, so the transaction was sent back. It turned to be that the name for book is actually my colleague’s name. It was very strange, because I booked the room via my own email, and my college has never involved in the booking process. The same thing also happened to my other colleagues. It seems that the booking information was messed up, and staff were confused about which person lived in which room, although we definitely showed our photo ID during check-in. This kind of thing should not happen to a hotel with high rating.
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