Courtyard Little Rock West

The Good: Free parking The Bad: Front desk staff not enthusiastic about helping customers. The property is in need of renovation. Common areas need better upkeep. On-site dinning service or bar was subpar. The bedding was old and not comfortable at all.

see review below. receptionist was rude, wouldnt even look at us, & despite few people staying there that day (hmm… i wonder why!), she put us in a room directly next to ice maker & elevator. parking lot not well lit, easy for a car break-in to happen! will NEVER stay here again

Upon walking in I could tell the hotel was being renovated. The Bistro area is surrounded by plastic curtains. When I made the reservation no where in the process was the fact that the restaurant is closed was disclosed. Bummer. I arrived a little after dinner so I went into the pantry for a diet Pepsi. There were none. Would have been nice if the restaurant detail would have been disclosed.

Experienced traveler. I experienced it to be nicer. Felt like a 2 star Days Inn Hard to find the hotel coming from the west. Once I found it, I couldn’t find the main entrance so went in what I thought was a restaurant/bar and that’s where the friendly staff greeted me. My room was supposed to be a king with a sofa bed. There was no sofa, just a chair. I didn’t need the extra bed so didn’t complain. Website says no connecting rooms but mine was. Sad to say but I was surprised that there were no bugs, my socks didn’t get dirty from the carpet, and my car was safe. The tub was gross so I didn’t use it. If you can afford it, stay elsewhere.

Hotel is trashed. You know it is bad when they have to unlock the front door for you to get in the hotel before 11;00 at night! More construction vehicles and trailers than parking spots - You can’t even pull up to the main entrance because the employees park their cars there instead! There were cars casing the parking lot when we arrived!! They poured the rooms full of some floral sprays - makes you gag!!!! Room is not clean! Attendant at desk is very nice but RUN FROM THIS LOCATION!!!

My husband and I booked a pre-paid king room with sofa for one night through an online travel site. We arrived at the hotel at approximately 10 pm after a long day on the road to find a crowded lobby and a line at the front desk for check-in. The front desk attendant informed my husband that the hotel was at capacity, that our booked room type was not available and that the only rooms available were double beds. He told him that that was unacceptable, rejected the switch, and asked that the hotel document the situation in writing. The employee refused, but said that the travel agent could call the hotel and verify everything. After getting settled at an affiliated hotel nearby, my husband called the travel agency, who subsequently called the hotel. The hotel manager refused to approve a refund and claimed that we failed to show up to the hotel for the booking. This is a lie. From home, my husband called the hotel directly and asked to speak to a manager. He was put on hold, and when the employee came back to the phone (not a manager), she said that she was told that the refund was refused because the hotel had rooms available that night. When my husband called out the inconsistent excuses, complained that the hotel’s position was unacceptable, and stated that we planned to dispute the charge for a chargeback on our credit card, the employee hung up on him.