Wild Pheasant Hotel & Spa

Stayed here for one night for a wedding. Beautiful location but hard to get to if you don’t drive (taxis available but fairly expensive). Staff were very friendly and polite. I had an issue with my room and they came straight away to take a look. I had to change rooms in the end and they were very helpful and gave me a free Prosecco for the trouble (though it was no trouble at all!). Breakfast was good and the bed was comfy. Wish I had more time to spend in the area as it was so beautiful!

Lovely hotel with great spa, plenty of parking with lovely gardens

Such a lovely hotel, food and breakfast is amazing. Staff are very helpful.Especially Chris at breakfast. What a lovely lady! Would highly recommend a stay here. Didn't use the spa facilities as always booked which is a shame as brought costumes this year. Would benefit a swimming pool as the grounds are definately big enough!

This is the second time we have visited the hotel, and it will not be the last. The hotel is clean and fresh looking. The staff are warm, friendly, and welcoming. Nothing was too much trouble. The room was clean and spacious. The meals were delicious. I would definitely recommend it.

We had a large group staying at the hotel for 2 nights. The staff worked very hard to meet our varying needs. I needed to change my room for health reasons. Mel & and Becky, on reception, were fantastic and managed to do this for us even though the hotel was at full capacity. In the restaurant, Karen was in full control of proceedings and ensured that the group was fed in an enjoyable yet efficient manner.

We needed a romantic escape to destress from work and celebrate a birthday and this was perfect. All the staff were smart, polite, friendly & welcoming. We treated ourself to the suite with the hot tub and it was even better than we imagined! It had everything we needed - peaceful and relaxing. We were sad we had to leave!

I had the opportunity to dine at the glass house. The food was of poor quality, and the service was even less satisfactory. The so-called managers, Becky and Karen, were extremely unprofessional and rude in their interactions with their staff. Their self-interest was extremely poor. They were not helpful at all, and I was extremely anticipating a visit to the glass house. I would not recommend it unless Karen and Becky are not present in the building or avoid them altogether.

Wonderful hotel, staff so very helpful and informative about local area. Bar staff Morgan and Karen were so efficient and helpful plus food was great and service just right. Room was great and very clean. No complaints at all. Nothing was too much trouble

The staff do their best but they’re fighting a losing battle. From a hot tub spa which appears to be an actual health hazard, to spider infestation, faulty toiletries holder (resulting in injury), heaters I’d be scared to turn on, inedible breakfast and a failing hotel management this was one of the worst experiences I’ve ever had hotel-wise. On the upside, the staff were amazing and assisted me at every turn to the best of their ability and the evening meal was excellent. Booked the penthouse to find a spa lid which was actually green with old, established mould. Couldn’t bear to spend more than 8 minutes in it for fear of some infection. Couldn’t replace the lid because it was so torn & damaged and there was no frame for holding/moving the lid. No toiletries by the bath and faulty toiletries holder in the disgusting shower resulting in personal injury. Spiders at every turn - which I thought was just me until I read another review for the same month - it seems there’s an infestation in that room. The room heater was so badly damaged I was just grateful we didn’t need to turn it on. Not able to charge anything to the room, despite reception confirming we were on the system. Breakfast was inedible. Worst I’ve experienced at a hotel possibly ever. Though the staff themselves were outstanding. The night receptionist is outright offensive. Maybe she’d had a bad night but she was outright rude. We had a different room for the second night (hence the interaction with the night receptionist). Upon checking in, we were greeted with poo in the toilet and only one set of towels between us. Manager impossible to contact, after our stay - had to resort to emailing head office just to get a reply. I love to leave a good review and always prefer to report issues directly so that issues can be rectified. In this case, I was fobbed off and dismissed. I wasn’t seeking a free stay, just that issues be acknowledged and rectified. The hotel group clearly does not value its guests. I’d recommend staying elsewhere.