GHT Aquarium & Spa

Service was below average, rushed, and quite a stressful experience.

Todo perfecto y personal del hotel muy amables todos

Globalement ce fut un bon séjour. Bon emplacement de l’hôtel la plage et le centre ville ne sont pas loin on peut pratiquement tout faire à pied pour les plus sportive comme moi. Nourriture pas mal mais pas beaucoup de choix. Les services proposés tels que le spa, piscine font du bien pour faire un break d’une journée remplie de visite. Chambre très bien sauf petit bémol le sol très poussiéreux je ne pouvais pas être à l’aise et pieds nus dans ma chambre. Sinon merci pour l’accueil des hôtesses , femme de ménage très gentilles !

We are currently staying here. We originally booked another hotel which was advertised as 3 stars. It wasn't. However, we arrived here and asked if they had space. Morgan was amazing! She found us and amazing room in a fantastic hotel. The service is amazing. The food is beautiful and the staff are extremely welcoming. Our honeymoon would have been ruined if it wasnt for Morgan, thank you for everything you did for us!

I visited Aquarium and spa hotel in July with my partner our baby and my mother and father in law, overall the hotel was average, the room was lovely bedding was changed each day and clean to a great standard, meals were quite repetitive ie fish, chips, pasta, pizza but overall I always found something to eat which was sufficient, dining room staff were lovely and very attentive, Gerard from the snack bar went above and beyond and appeared to strive for perfection it seems he was very passionate about his job which was lovely to see he was great! The man who worked the bar who wore a white shirt (sorry can’t remember his name) was wonderful, again he went above and beyond and couldn’t ask for anything more than the service we received from him, he was really an asset to the hotel, we went full board and the drinks were quite pricey however this was expected. What really let the hotel down and I mean it hadn’t just annoyed us but I could see everyone was having the same issue, The security guard was so overboard, I am aware that everyone has a job to do however he was so rude and ignorant, waited for kids to go into the pool with a ball or inflatable and then stood at the pool side pointing , folding his arms and shaking his head at the children without any explanation as to why very confrontational, No inflatables in the pool, No balls (unless beach ball inflatable or if your face fitted) no diving and as far as I seen no having fun in general in the pool. There is a child pool and a larger pool and a very small pool at the back with a water feature , children were being told to get out of the small pool as there was no swimming in there however this had a sticker telling you the depth and no sign telling you no swimming, maybe this should be an investment. Overall from my experience I would say this was a 3* hotel and would have been much more enjoyable if the security was not so uptight he really let this hotel down.

Hotel - good location 10 (20 with kids) minutes walk to the centre 35 minutes taxi from airport. Taxi are very expensive here local cabs add €5 standard charge and service charge so a few minutes ride to the centre is €10. Dearest I’ve ever paid so we walked a lot of the trip. The taxi to and from the airport was pre booked and cost €63 euros each way. The bus to this hotel I don’t believe drops right at the hotel so one to look at if you don’t want to spend a fortune on cabs. Friendly staff in general. Hotel does need maintenance around the indoor pool area and outdoor area, but generally nice. Sun beds were always available. There was a little inconsistency around the pool rules that annoyed us. One member of staff allowed inflatables in pool and engaged with the children and another didn’t allow any which caused upset. There is one life guard member of staff that observes the outdoor pool which we didn’t understand as all the kids were in the indoor pool with limited supervision unless the parent sat in a very hot room watching them. Not the best use of resource. If the life guard was in there then the adults would be able to enjoy their holiday too. (Naturally we observed our child at all times but some children were not supervised). Maybe better to close the indoor pool and heat the outdoor one! Kettles and glasses /cups not included in the room €20 deposit cash for kettle which you get back. The maids did take out the plastic glasses I had for my cups of tea which was annoying. Cups should be in the room. Housekeeping was great very clean did a good job. (Main plants in reception area on each floor need attention) however the rest of the hotel was spotless one the cleanest I’ve stayed in. There is a mini fridge and a safe. The safe costs per day. Towels €20 euro deposit which you get back when you return the towels. There is a Spanish tax that is also payable when travelling from Britain we paid €18 approx for two adults and a child. So there quite a bit to pay out before we even got to the room . All fine just some not expected. Entertainment was poor unfortunately and for me lost the star. We booked this hotel for the mini club and entertainment. There was one or two singers on the whole time we were there and nothing else. Some staff got up with the little babies at night to dance but our kid is 8 and there wasn’t really anything for her. The lady in the mini club seems like she works hard but again the mini club was 11-12 and 4-5 and there didn’t appear to be any or many kids involved in it. There is a shed behind the pool where they can draw pictures. My child wasn’t interested in that in the hot weather. We ended going out most nights and therefore didn’ eat in the hotel much. Beds were quite hard and pillows quite thick for me but overall ok for a week. My child had a converted chair for her bed. This had mental frames around it. She must have banged her legs a dozen times on this along with us as the room was

I want to express my gratitude to the hotel for a wonderful vacation. The hotel has a very varied food, there is always fruit, fish, meat. Great cleaning and entertainment staff. We felt cared for and were able to have a great rest! In addition, the hotel is located close to the beach