Avaliações do Canopy by Hilton London City

Resposta da propriedade: Hey limelemon,Thank you so much for your lovely review! I'm delighted to read how much you enjoyed your just right room and our fantastic neighbourhood!I'm sorry to hear that that our bedding fell short of the level of service we aim to provide. Please be assured I will be passing your feedback on to our housekeeping team!We look forward to welcoming you back on your next visit to London!Positively yours,Georgia NikolidakisWelcome Enthusiast | Guest Relations Manager

Resposta da propriedade: Dear Guest, Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated our hotel's good location. It's also great to know that you enjoyed the Chinese food at the hotel across from us.We always strive to provide a convenient and enjoyable stay for our guests, and your positive feedback is truly encouraging. Should you have any further suggestions or preferences for your next visit, please feel free to let us know. We're here to ensure your future stays are just as enjoyable.Once again, thank you for choosing our hotel. We look forward to welcoming you back for another pleasant experience.Best regards,Hotel team

Resposta da propriedade: Hey there Richard,Thank you so much for your lovely review! I'm delighted that you enjoyed your stay with us and our team contributed to the experience! We look forward to welcoming you back very soon! Positively yours, Georgia Nikolidakis, Welcome Enthusiast | Guest Relations Manager

Resposta da propriedade: Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any disappointment you experienced during your stay in the suite.We're sorry to hear that the layout of the suite did not meet your expectations. We understand the importance of clear expectations when booking accommodations, and we regret any confusion regarding the room configuration. Your insights about the ceiling have been noted, and we will review our maintenance processes to ensure that all aspects of our rooms meet the highest standards.Our aim is to provide a comfortable and enjoyable experience for all our guests, and we regret that your experience did not reflect this. We appreciate your feedback, as it helps us identify areas for improvement.If you have any further details or suggestions you'd like to share, please feel free to contact us directly. We value your input and would welcome the opportunity to make amends.Thank you for choosing to stay with us, and we hope to have the chance to better serve you in the future.Best regards,Front Of House Manager Samith Makawitage

Resposta da propriedade: Dear Guest, hank you for taking the time to share your positive feedback. We're thrilled to hear that you found your stay with us very comfortable and that our location provided convenient transportation options. Ensuring our guests have a comfortable and convenient experience is a top priority, and we're delighted to know we met your expectations.If there's anything specific you enjoyed or any suggestions you'd like to share, we'd love to hear more. Your feedback is valuable to us as we strive to continually enhance our guests' experiences.We appreciate your kind words and look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Front office Team

Resposta da propriedade: Dear guest, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our new updates, cozy location, and the pleasant breakfast experience. Your appreciation for our coffee is truly heartening.We value your input, and we're committed to continually enhancing our offerings. If there are specific aspects of the breakfast or any other areas where you think we could improve, we would love to hear more details. Your insights are invaluable as we strive to provide the best possible experience for our guests.We look forward to the pleasure of hosting you again in the future. If there's anything specific you'd like during your next stay, please don't hesitate to let us know. Thank you for choosing us, and we appreciate your positive review.Best regards,

Resposta da propriedade: Hello there, thank you for giving us 4-star review on your recent stay with us. I am delighted to know that you had an enjoyable time and I look forward to welcoming you back in the near future. Positively yours, Lidia Camacho, Guest Relations Manager Canopy by Hilton London City

Resposta da propriedade: Dear Guest,Thank you for sharing your feedback. We are thrilled to hear that you enjoyed the food and this made your stay EPIC. We look forward to welcoming you back!Positively yours,Greg Rosales Guest Relations Manager

Resposta da propriedade: Greetings from Canopy by Hilton! We are so glad to see read that you had a 5* Stay!! Look forward to welcoming you back for another POSITIVE Stay. Positively Yours, Lidia Camacho Guest Relations Team

Resposta da propriedade: Greetings from Canopy by Hilton! Thank very much for your feedback!! I hope we get the pleasure of having you back with us in the future for a 4.7* stay this time around. Positively Yours, Lidia Camacho Guest Relations Team

Resposta da propriedade: Greetings from Canopy by Hilton! We are so glad to see read that you had a 5* Stay!! Look forward to welcoming you back for another POSITIVE Stay. Positively Yours, Lidia Camacho Guest Relations Team

Resposta da propriedade: Greetings from Canopy by Hilton!We are so glad to see read that you had a good stay and thank you for your 4.5 review!! Look forward to welcoming you back for another POSITIVE Stay. Positively Yours, Lidia Camacho Guest Relations Team

Resposta da propriedade: Greetings from Canopy by Hilton! Thank very much for your feedback!! I hope we get the pleasure of having you back with us in the future for a 5* stay this time around. Positively Yours, Lidia Camacho Guest Relations Team

Resposta da propriedade: Greetings from Canopy by Hilton 😀 We are so glad to see read that you had an EPIC Stay and found the hotel and Just Right Rooms to your liking.Look forward to welcoming you back for another POSITIVE Stay. Positively Yours, Guest Relations Team