Royal Garden Hotel

Convenient location, about 5-7 min walk from High Street Kensington Tube Station. A good range of shops nearby such as TK Maxx, M&S, Whole Foods Market, cafés and restaurants (Italian, Chinese, Japanese, etc) We were on 10/F so had an amazing view.  Our room was spacious, bigger than most hotel rooms in London. It came with complimentary hot chocolate powder, cookies, tea bags, instant coffee and 2 bottles of still water. The bathroom was equipped with toiletries (shampoo, hair conditioner, bath gel and soap) and a heated towel rack which was particularly helpful for doing laundry, since we stayed for 7 nights.  Gym is free of charge and is right next to the hotel. Size is decent with 4 treadmills, dumbbells and a few other machines.  Staff were all very attentive and professional. My husband had a small cut and housekeeping brought us plasters and wound cleaning wipes in just a few min.  Overall, great value for money. Would have been even better if a coffee machine was provided. Will definitely come back again next time we visit London.

Excellent service, very comfortable bed and great toiletries. Location is great for long walks in Hyde park.

1. Location: The hotel's location is located near High Street Kensington tube station and has a bus stop just outside which has buses that brings you to many places. Overall, very convenient. 2. Service: Front desk's service was good. Concierge was generally good except for a more junior bellboy whom I felt was quite lazy as he waited for the driver to load the luggage instead of helping. 3. Facilities: The hotel's gym is operated by Anytime Fitness. The elliptical machines were not well maintained and there were 2 spoilt out of 4. One was badly vandalised with the screen broken and wires coming out from the machine. 4. Bathroom: Did not like the shower area as it was cramped and the water drainage was slow (not clogged). It just could not keep up with the shower water. 5. Room: Stayed in the Royal Garden Deluxe. Had very nice views of the park. Room was bright and airy (you would open the windows slightly).

Nice location close to Hyde park with easy access to buses and metro .Some rooms have been renovated recently

The hotel was exceptionally clean. The staff were very friendly and helpful.

Convenient location right on Kensington High Street. Surrounded by good shops and restaurants. Bus stop outside and tube station a good five minute walk . The rooms are large with plenty of space for Families , the seating are does make a difference , as do the picture windows . We overlooked the High Street , which we loved but some have views of Hyde Park-Kensington Palace is next door ! Staff were all very attentive and professional. It was a late Birthday treat and I received cake and wine to the room , which made the stay even more memorable. Breakfast was of a very high standard , with enough choice for all guests . Enjoyed the Piano bar and the entertainment on offer . Would definitely come back to the Royal Garden, it's just so well placed .

Great location, clean and good services.

Lovely hotel breakfast could have been warmer.

The service is poor, the staff’s attitude is very rude and impolite.