Usuário convidado
14 de março de 2024
I should have left this review months ago as I have stayed here many times and will continue to do so well into the future. The staff at this hotel are on point! I can honestly say I PREFER this hotel over the Hilton Garden Inn down the street mostly due to the staff. I am always welcomed with a smile, they are so very accommodating, very conversational and very helpful. I am a traveling consultant and sometimes I have to ask for a rate adjustment to assure I am getting the correct room rate based on Employer contracted rate, that is never a problem, again, always helpful. Today upon check out, the manager had to correct my rate, no problems it was done without my knowledge and receipt emailed to me perfect! The rooms are always clean, the beds are comfortable, bathrooms are nice (lights could be brighter for us ladies applying makeup hint, hint), the food downstairs has always been very tasteful, location is perfect. Target is right beside the hotel, Starbucks across the street and restaurants all around. My husband and I travel quite a bit for both work and pleasure and have stayed in a lot of hotels, this one stands out to me as far as customer service. Well done Longview, well done!
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