Spark By Hilton Longview

Great service Great rooms Front desk perfect service Shelly was exceptional accommodating us with everything we needed Housekeeping did a perfect job Overeat a wonderful experience to stay here while working in long view Look forward to coming back

I been Sparks by Hilton, Longview TX and my stay has been outstanding. The facility is great and rooms are very spacious. Roneshia of housekeeping is so professional, courteous, kind and knowledgeable. She should be commended for outstanding work for Hilton. Thanks so much for a great stay. Reggie ATL GO DAWGS

I had an amazing stay at Spark Hotel! From the moment I arrived, Shelley at the front desk made me feel so welcome. She went above and beyond to ensure my check-in process was smooth and provided excellent recommendations for local dining and attractions. The room was spotless, comfortable, and well-appointed. The entire staff was friendly, and the amenities were top-notch. I couldn’t have asked for a better experience and will definitely be returning. Thank you, Shelley, for your outstanding service!

I stayed 4 nights and the rooms are great! They are nice and clean and the beds are comfortable! Shelly is Amazing! She is very sweet to guest and she made me feel very welcomed! She is very helpful, knowledgeable and makes sure you have everything you need! The house keeping is very pleasant as well!Thank you!

The room was very clean the bed was comfortable the front desk people were extremely friendly and helpful the bagel breakfast was good the washer and dryer on the 2nd floor was always clean the pool was always clean the parking lot was well maintained over all an excellent stay

Shelley your front desk receptionist was very helpful and kind. She was very professional and had a great attitude. We had issue with the room we had smelling like wet waiter and mold and after reporting it to Shelley she was so kind and found us another room without any issues. We were so pleased with her customer service.

Had a perfect weekend here with my family definitely will be back everything was clean and ready for us when we arrived pool was super clean and plenty towels Thank you Shelley 💕 #Book spark by Hilton💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕

The hotel was being renovated, so everything was a mess downstairs. There was no coffee pot or hair dryer in the room. I have honestly never stayed anywhere that there was not a hair dryer! My biggest issue with this place is that I was told that my $100 deposit would be refunded back to my credit card within 5-7 business days and I'm on day 23 with no refund.

Upon arrival, we walked into the lobby and 1st floor in total chaos. Renovations were being done and it was a complete mess with loud music and construction noise. At the check-in desk, we were then told about the construction and that no breakfast was available which was the main reason we booked this hotel. They have known this since February 25th, according to a posted notice at the front desk, however, we were not informed prior to check-in. We were then told there was a $100 deposit required, even though the posted notice at the desk said $50. At this point I decided against staying and just asked for a refund. I was then told, since I had booked through a third party site, the hotel couldn’t issue a refund and that I would have to petition the site that I had booked through. Knowing doing so would probably be a dead end we decided to take a look at the room and if it was clean to just stay. The first room we looked at was clean, but had an awful noise roaring in the bathroom. So, I asked for a different room. It, also, was clean, but that was the absolute ONLY thing it had going for it. After getting into the room one by one, as the need arose for the amenities advertised, we discovered they were nonexistent: no functional wifi, no coffee maker, no blow dryer in the bathroom, no hangers in the closet, thermostat for the A/C not functioning properly. At this point we were exhausted, so we just went to bed and slept horribly since we had to get up and down all night to adjust the A/C. Each and every time we called the front desk to ask for yet another missing amenity we were given the same excuse of “due to renovations and new ownership we are currently without” said amenity. I am very angry with myself for not just walking away in the beginning even if we were to never get our money back. We chose this hotel because of the Wyndham reputation. The change in ownership previously referenced was from Wyndham to Hilton. Both have an excellent reputation, however in this instance BOTH failed to meet the standards by which they operate.