Avaliações do Hyatt Regency Los Angeles International Airport

The hotel's location is excellent, earning a 5/5 rating from you. However, there are several areas that need improvement. The cleanliness of the hotel is only rated as "okay" at 3/5, which suggests there is room for the hotel to enhance its cleaning standards and ensure a more consistently high level of cleanliness throughout the property. The most significant concerns appear to be with the hotel's service and facilities, both of which are rated as "terrible" at 1/5. The reduction in the complimentary water provided to guests, from a full bottle per room to just one, is viewed as overly stingy and inconsiderate. Additionally, the lengthy delay and multiple phone calls required to obtain basic amenities like toothpaste and a toothbrush from the housekeeping staff is unacceptable. Guests should not have to persistently follow up to receive such essential items in a timely manner. To address these issues, the hotel management should review its service training protocols, ensure adequate staffing levels, and invest in improving the quality and accessibility of its facilities and amenities. By addressing these shortcomings, the hotel can enhance the overall guest experience and work towards regaining customer satisfaction.