Victoria E
11 de junho de 2024
This hotel was truly a mistake!! From arrival the lady at the desk was rude barely spoke. We went to our room and OMGOSH!! After a long day of driving we reserved a suite with a hot tub. Disgusting, dirty walls, chipped walls, wet carpet from the hot tub (we assume), stained sheets, stained tub of dirt, a sink that would over flow from the drain up and run on the floor to disgusting smell. My husband went and asked for another room and they obliged. The room was not much better but we were tired and there for 1 night. The lady in the breakfast room had her head down on her cell phone 98% of the time. You had to ask for her to clean a table when someone left, or refresh of the food which was horrible. Never lifted her head from social media (yes FB), so rude. The only good service we received was from the gentleman that looks after the cleaning, mopping of floors. We had to go upstairs with our luggage with no elevator and he was nice enough to carry my bag for me! I called TD rewards ******* because our 2nd room was a substantial difference in cost. Hotel manager said ******* wold have to refund the money. ******* (25 days later) said they are still waiting for someone to contact them to verify my store. NEVER EVER AGAIN would I book hotels through ******* rewards.
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