Hôtel Panorama

Would not recommend this hotel is bad as hell Disappointing Stay at Hotel Panorama I am writing this review to share my recent, highly disappointing experience at Hotel Panorama. Unfortunately, the stay fell far short of expectations, and I would struggle to recommend this property to others. Key Issues Encountered: Significant Infrastructure Problems: The hotel only has one elevator for the entire building. This led to frustratingly long wait times, making it incredibly inconvenient to move between floors, especially during peak hours. Booking Discrepancies: We had specifically booked a single room for our stay. Upon arrival, we were inexplicably given two separate rooms. This required unnecessary back-and-forth and wasted time to rectify the mistake. Poor Room Quality: The room situation was particularly frustrating. They initially showed us a "family room" that was still technically under maintenance/in operation (with obvious signs of ongoing work), which was unacceptable. When we were finally moved to another room, the quality was poor, showing clear signs of neglect and a lack of cleanliness. Overall, the lack of organization and the poor state of the facilities made for a very stressful visit. I hope management takes this feedback seriously, as there is significant room for improvement in both their service standards and room maintenance.

Location was great. Right next to the Sanctuary. Surrounded by souvenir shops and coffee shops. I asked the concierge if dinner would be at on the 1st floor, she said yes. But when I got there, I was told they do not accommodate solo diners, probably due to some groups who were staying there. I was a bit disappointed but managed to get dinner elsewhere.

Hotel have great location and just walk distance to Lourdes Sanctuary. Receptions staff friendly and quick response with our request. We have experience the aircon does not work in the afternoon and water heater does not work in the early morning. Hope they could better in the future.

Overall goo

Great customer service! Front desk was amazing!! Rooms and bathrooms were big!!!

Hotel położony w bardzo dogodnej lokalizacji. Śniadania smaczne i urozmaicone. Personel pomocny. Sam hotel bardzo skromny, niekoniecznie zasługuje na 4 gwiazdki.

靠近露德聖母顯現洞穴，一樓用餐方便

Très belle accueil...le personnel est chaleureux et bienveillant..emplacement parfait pour la visite de Lourdes...Très bon séjour...je reviendrai

J'ai eu la pire chambre de l'hôtel !! Le service arrive à 08h du matin et ne revient plus !