55 Rte Du Golf, Lubumbashi, Haut-Katanga, Democratic Republic of the CongoVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
3.5/5
66 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.1
Comodidades3.2
Atendimento3.2
Limpeza3.4
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Todas as avaliações(66)
Avaliações positivas(49)
Avaliações negativas(9)
Brij
Quarto clássico duplo
Hospedou-se em nov 2024
Negócios
38 avaliação
2.5/5
Publicado em 16 nov 2024
Well location is perfect
Rest things don’t function
Kettle needed to be changed
Extra pillows takes for ever to come
Breakfast good
Staff friendly
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Ivwananji
Quarto clássico twin
Hospedou-se em dez 2024
Negócios
8 avaliação
4.0/5
Muito bom
Publicado em 18 jan 2025
Great Location
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Usuário convidado
Quarto clássico duplo
Hospedou-se em fev 2023
Negócios
2 avaliação
2.5/5
Publicado em 17 fev 2023
NEED DRASTIC UPGRADE IN ALL FEILDS, BUT NO OTHER CHOICE THAN THIS HOTEL.
TWICE SWIPED VISA CARD, THE SLIP DID NOT GET PRINTED FOR DEPOSIT WAS CHARGED ON MY CREDIT CARD STATEMETN
NO REFUND FROM HOTEL
BEWARE OF THE SCAM.
Top restaurant. The food is very good, the service is fast and of high quality. The menu is varied. A chef who is available and attentive to customer expectations. I recommend it. Not forgetting the Sunday buffet with excellent desserts.
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Resposta da propriedade: Dear Matthieu, We always find it nice to read that our guests went home with great memories from our restaurant and we are very grateful for the time and effort you spent to share your personal experience and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all, specially our Chef Olivier Garrivier. Sincerely,
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diegoz81
Hospedou-se em nov 2023
Negócios
4.0/5
Muito bom
Publicado em 1 nov 2023
Nice place, good drinks, food ok. The best waiters are Christophe and Juvenale! Ask for them if you want a quick and appropriate service! Possibility to buy local SIM card in place. Bring proper brand new USD cash.
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Resposta da propriedade: Dear Diego, We would like to thank you for the lovely review you shared following your recent visit at Pullman Lubumbashi. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Regards,
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Usuário convidado
Hospedou-se em out 2023
Outros
4.0/5
Muito bom
Publicado em 13 out 2023
I went there with a friend to try out the new meal on the menu and it was one of the best meals I’ve had in a while. The cod was well cooked and very delicious, definitely will be going back there again to try new items on their menu.
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Usuário convidado
Hospedou-se em out 2023
Negócios
1.0/5
Publicado em 13 out 2023
Horrible Experience From the time I reached the hotel took my suitcase to the reception, the lady had no clue that how much am paying as I used my 12000 points. The lady was rude telling me let me do my work when I heard her saying the accounts to charge me full amount and I interrupted her correcting her to charge less because they were points. My welcome message was addressed to a different name! The room had mosquitoes and cobwebs and not at all clean. Breakfast staff were least bothered - asked English breakfast tea they said they do not have - so I went back upstairs to my room and took it from the room and showed them here it is to which he was less bothered. This place is falling apart and thank god the new Novotel is opening soon!
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Usuário convidado
Hospedou-se em ago 2023
Outros
5.0/5
Excepcional
Publicado em 3 ago 2023
Great hotel with well manicured gardens. Enjoyed my week attending a conference. The staff were attentive but we had a language barrier as I do not speak French. Rooms were clean with all amenities functioning.
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Resposta da propriedade: Dear Chickanah, We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping and maintenance staff undertakes a thorough cleaning of our installations and rooms on a daily basis in order to guarantee our high standards related to hygiene and Cleanliness which is one of the most important aspects for AccoHotels. Thank you for your insights regarding the service in English and although all of our réceptionists are able to communicate in most of our international guests' languages, we strongly believe in continuous trainings for our employees therefore we will make sure to offer official languages classes to all those members in need of improvement in this aspect of their duties. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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Usuário convidado
Hospedou-se em ago 2023
Outros
5.0/5
Excepcional
Publicado em 3 ago 2023
Nice one for everyone to get a good fresh hair join us and see by yourself this can be the new things to anyone who joined the Tony and Tony restaurant they've got great service nice chairs and a great air conditioning
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Usuário convidado
Hospedou-se em jul 2023
Outros
5.0/5
Excepcional
Publicado em 16 jul 2023
The service was great, friendly staff, really enjoyed my stay. Location was peaceful, exactly what l needed. The room was very tidy and the food was delicious .Highly recommended, definitely coming back!!
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Resposta da propriedade: Dear Camper60041567751, We greatly appreciate the time you spent to share your recent holiday experience at Pullman Lubumbashi Grand karavia. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience and we thank you for your kind recommendation to Tripadvisor’s readers. Sincerely,
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Usuário convidado
Hospedou-se em mai 2023
Outros
5.0/5
Excepcional
Publicado em 10 mai 2023
It was a amazing stay! Welcoming and friendly staff. The location is awesome with a wonderful view by my room. I appreciated the variety of buffet on breakfast. I suggest you to have more fruit variety. Thanks a lot to all.
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Resposta da propriedade: Dear Adolphe, Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Regards,