Taj Mahal Lucknow

I had an exceptional experience at this 5-star hotel! From the moment I arrived, the warm Indian hospitality was evident. The welcome was grand, complete with personalized touches that made me feel instantly at home. The staff were incredibly friendly and attentive, going above and beyond to ensure every detail was perfect. A special thanks to the manager, who graciously accommodated my late check-in without any hassle—such flexibility is rare and truly appreciated. The service throughout my stay was impeccable, with everyone genuinely eager to assist. If you're looking for a luxurious stay with outstanding service and a personal touch, this hotel is an absolute must-visit!

It was a nice welcome. Rooms were ready, no delay in checkin. Coming to Taj for a family trip, there is always a benchmark set. Many of the issues highlighted below is more due the Taj expectation benchmark. Issues that I observed: 1. My name has been mis spelled as Piyush instead of Pijush. I highlighted the same during checkin and was told it will be corrected. Then also told the same during checkout, but I still see the same is missed. 2. Generally some welcome cookies are thr in room, which was not in this case. 3. Food menu was not available in room and had to ask for it. 4. Food serving time for in room dining was decent but dining in the restaurant was painful. 5. I booked for dinner in Oudhyana, the serving time was extremely high. Starter took 20 min to come (which is still ok) but main course took another 20 to 25min. 6. The starter Karauli kabab was too salty, unfortunately as kids as well others were hungry after the long wait they eat it. But the level of salt was no way acceptable. Though I was offered a replacement, but was not in mood to wait another 20min. Billing should have been adjusted for the item. 7. No kids play or recreational area 8. On Sunday morning huge rush in morning buffet, which caused opening up of secondary sitting area. Unfortunately, the buffet kept there was small and people have to keep on going to main buffet area. 9. Orders placed from table took very long time to come and even some mixup during bfast on Sunday. 10. Live counters management was not efficient in the secondary sitting place. Notable good points 1. Pool was good and life guard Vivek was very helpful. Even shared tips with the kids for swimming. 2. Rooms were clean & upkeep was good 3. Everyone was helpful & courteous (as expected). 4. The live mango & tea counter was amazing

Where to start abt We were really warmly welcome by taj lucknow representative at airport From there only positive wines started Everything was taken care by ravi pande Well arrange with eversmiling staff Extra ordinary service by 2 chauffeurs Digvijay and amit Digvijay knows our culture history so we'll He is brilliant in mythological knowledge also He is best driver I have known so far Amit was also excellent And because of his huidance we could reach ayodhya very early Amit was taking care of my father and mother Ravi pande should be given all credit From travel desk one lady was there I forgot her name she was old lady may be in 50's Starting letter FROM A THEN MR SHARAD FROM RESTAURANT REALLY MADE OUR DAY WITH SO MANY VARIETY OF KEBABS ACTUALLY ALL GUARDS WERE REALLY QUICK ON TOES OVERALL EXPERIENCE WAS GR8