Jl. Kantor DPRD Baru, Bukit Mambual, Luwuk Selatan, Banggai Regency, Central Sulawesi, 94716, IndonesiaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.1/5
Muito bom
46 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.1
Comodidades3.9
Atendimento4.1
Limpeza4.2
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Todas as avaliações(46)
Avaliações positivas(44)
Avaliações com fotos/vídeo(18)
Estadia excelente!(9)
Equipe acolhedora(8)
Limpo e arrumado(5)
Avaliações negativas(2)
Rose Ann
Quarto Deluxe com Vista Jardim(cama de casal)
Hospedou-se em fev 2025
Casal
5 avaliação
4.0/5
Muito bom
Publicado em 26 fev 2025
Since 2017, the Swiss-Belinn Luwuk is the place we always stay whenever we are in Luwuk.
We are always welcomed very pleasantly every time we come back.. The staff are always very friendly and helpful. From the receptionist Yunia, to Rini, Sherley, Rheza and specially ELL who are always smiling and attentive, in the restaurant at the buffet breakfast (which is plentiful and has good variety)
The only downside was some of the food quality from the "a la carte menu" in the restaurant in the evening and how long it took to produce the food.
For example it took 40 minutes to an hour to make Nasi Goreng. I also ordered a whole fish on two occasions and it almost inedible.
The rooms are still well appointed. With comfortable beds and good bathrooms.
Overall, if I am visiting Luwuk I will continue to stay at the Swissbel.
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FAHOKA
Quarto Deluxe com Vista Jardim(cama de casal)
Hospedou-se em set 2024
Viaje com amigos
145 avaliação
3.5/5
Publicado em 5 set 2024
Far from the town, hard to book car. Have gym and swimming pool. Near snorkling area - its very clean and clear.
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Resposta da propriedade: Dear Valued guest,Thank you for your feedback! We're glad you enjoyed the gym, pool, and nearby snorkeling area with its clean and clear waters. We hope to welcome you back soon!Best regards,Heykal D. SyariefGeneral Manager - Swiss-belinn Luwuk
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Moda C
Quarto deluxe twin com vista para o jardim
Hospedou-se em mai 2024
Sozinho(a)
1 avaliação
4.7/5
Incrível
Publicado em 13 mai 2024
My stay was great and comfortable. WiFi, AC, hot showers, and facilities worked well. The bed was comfortable. The view was beautiful from the lobby. 10 mins away to the city centre by scooter, which was fine
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Resposta da propriedade: Dear Mr. Moda C, Warmest Greetings from Swiss-Belinn Luwuk ! Thank you so much for taking the time, to leave your rating and review for us. We glad to know that you are enjoy staying with us.We look forward to welcoming you back.Best Regards, Management
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Usuário anônimo
Quarto deluxe twin com vista para o jardim
Hospedou-se em jul 2024
Viaje com amigos
37 avaliação
5.0/5
Excepcional
Publicado em 10 jul 2024
Nice ambience and highly recommended when staying in Luwuk.
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Resposta da propriedade: Dear valued guest,Thank you very much for your positive feedback. We are delighted to hear that you enjoyed the nice ambience of our hotel and that you highly recommend us for stays in Luwuk.Your satisfaction is our top priority, and we are pleased to know that we were able to meet your expectations. We look forward to welcoming you back to Swiss-Belinn Luwuk in the future for another pleasant stay.Thank you for choosing our hotel and for sharing your positive experience.Best regards,Management Swiss-belinn Luwuk
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Ani & Sean
Quarto Deluxe com Vista Jardim(cama de casal)
Hospedou-se em out 2023
Casal
4 avaliação
5.0/5
Excepcional
Publicado em 13 out 2023
Nice clean and well equipped hotel
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Resposta da propriedade: Dear Ani & Sean,Warm Greetings from Swiss-Belinn LuwukThank you so much for taking the time to leave your review to our Hotel.We are very delighted to look at your comments at our Trip.com page and happy to hear that you enjoyed during stay at Swiss-Belinn Luwuk.I hope we will welcome you again in the near future, and please do not hesitate to contact us prior your arrival should you have any special requirements.Best RegardsFront Office Manager
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Zhul
Quarto Deluxe com Vista Jardim(cama de casal)
Hospedou-se em out 2023
Reservei para outra pessoa
1 avaliação
5.0/5
Excepcional
Publicado em 22 nov 2023
Nyaman
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Resposta da propriedade: Yth Zhul,Salam hangat dari Swiss-Belinn Luwuk...Terima kasih sudah membagikan rating dan ulasan menarik Anda mengenai pelayanan kami.Sampai jumpa di kunjungan yang berikutnya.Salam,Manajemen
Edward Pang
Quarto deluxe twin com vista para o jardim
Hospedou-se em mai 2024
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 17 mai 2024
Good hotel
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Resposta da propriedade: Dear Mr. Edward Pang,Warmest Greetings from Swiss-Belinn Luwuk ! Thank you so much for taking the time, to leave your rating and review for us. We glad to know that you are enjoy staying with us. We look forward to welcoming you back soon. Best Regards, Management Swiss-belinn Luwuk
Resposta da propriedade: Dear Sancao13,Thank you for your review! We're glad to hear you found the rooms clean and enjoyed the food and drinks in our restaurant. It's great that you appreciated the pool and the courteous service from our staff. We're honored to be considered the best hotel in the area and look forward to welcoming you back in the future! Best regards,Heykal D. SyariefGeneral Manager, Swiss-Belinn Luwuk
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Anysia
Quarto deluxe twin com vista para a piscina
Hospedou-se em set 2024
Família
14 avaliação
4.7/5
Incrível
Publicado em 7 set 2024
L’hotel et le service sont impeccables !
Le petit déjeuner était délicieux et la masseuse est professionnelle !
Je recommande
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Resposta da propriedade: Dear Valued Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay, especially the breakfast and the professional massage service. Your recommendation means a lot to us, and we can't wait to welcome you back for another impeccable experience!Best regards,Heykal D. SyariefGeneral Manager - Swiss-belinn Luwuk
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FRANCKYZMAGIC
Quarto Deluxe com Vista Jardim(cama de casal)
Hospedou-se em dez 2024
Casal
9 avaliação
2.2/5
Publicado em 28 dez 2024
Arrivé à 15h15 la chambre n’était toujours pas prête malgré un check in à 14h
Hôtel loin de magasin, eau de la piscine sale (très trouble)
Le service à Barelo est vraiment nul.
Mais bon pour le prix c’est correct
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Usuário convidado
Vila
Hospedou-se em mai 2024
Casal
1 avaliação
2.2/5
Publicado em 5 mai 2024
luxe villa geboekt. maar is smerig en onacceptabel. gordijnen hangen half voor de ramen. haren in putjes en bad. trappetje zwembad stuk.
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Resposta da propriedade: Dear Mr. Valued Guest,Warmest greeting from Swiss-belinn Luwuk.Thank you so much for taking time to share your experience during stay with us. We regret to know that you have issue with cleanliness, we already take note your issues and ensure it will not happen again in the future.Once again, thank you so much and we are looking forward to welcome you back again soon.Best regards,Management
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Anke
Quarto Deluxe com Vista Jardim(cama de casal)
Hospedou-se em jul 2024
Casal
6 avaliação
4.2/5
Muito bom
Publicado em 2 ago 2024
Wir waren auf der Durchreise eine Nacht im Hotel. Positiv war auf jeden Fall die Bequemlichkeit des Bettes. Insgesamt war das Zimmer und auch der Service sehr gut. Fahrer in die City etc. wurden bestellt. Es kam jedoch auch zu Missverständnissen bzgl. des Shuttles. Das Englisch des Personals war teilweise sehr schwer zu verstehen.
Das Restaurant fanden wir unterdurchschnittlich. Es war viel ausverkauft und dies konnte auch nicht vorab geklärt werden. Der Kellner war sehr bemüht, musste jedoch bei jeder neuen Wahl nachfragen. Das Essen selbst war auch mäßig.
Der Spa Bereich war unterdurchschnittlich. Das Personal sehr bemüht, aber der Massageraum hat nicht zum Entspannen eingeladen und war lieblos gestaltet. Im Raum tropfte die ganze Zeit die Dusche. Das Fitnesscenter war noch ok, weil es viele Kurzhanteln gab. Beides lag eher abseits. Der Pool war ganz nett. Die Duschen am Pool waren jedoch kaputt.
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Resposta da propriedade: Dear Valued guest,Thank you for your feedback. We're glad to hear that you found the bed comfortable and appreciated the room and service overall. We apologize for the misunderstandings regarding the shuttle and the challenges with staff communication. We're sorry to hear that the restaurant and spa did not meet your expectations and will address these issues with our team. We appreciate your detailed comments, as they help us improve our services and facilities. Thank you for staying with us, and we hope to provide a better experience for you in the future.Best regards,Management Swiss-belinn Luwuk
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Usuário convidado
Quarto deluxe twin com vista para a piscina
Hospedou-se em abr 2024
Negócios
19 avaliação
4.5/5
Ótimo
Publicado em 25 abr 2024
酒店環境 服務都還可以 最好的海景大部分留給了公共區域 不過設施已有些陳舊
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Resposta da propriedade: Dear valued guest,Thank you for choosing Swiss-belinn Luwuk for your destination during in Luwuk.We are very delighted to know that you are satisfy with our service and environment during stay with us. Once again, thank you for your review and we are looking forward to welcome you back at soonest.Yours sincerely,Management
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Gérald LESOURD
Quarto Deluxe com Vista Jardim(cama de casal)
Hospedou-se em jan 2024
Casal
9 avaliação
5.0/5
Excepcional
Publicado em 23 fev 2024
Grand, spacieux et luxueux. Accueil professionnel et chaleureux . Service rapide. Grande chambre confortable avec tous le nécessaire. Chambre nettoyée tous les jours.
Chambre avec terrasse et vue mer incroyable. Petit déjeuner continental très copieux et délicieux à volonté . Piscine propre et agréable avec vue incroyable sur l'océan.
Le personnel est très professionnel et aux petits soins pour leurs clients. . De plus Luwuk est une ville magnifique à découvrir. De nombreuses fleurs de Tiaré aux douces senteurs florales bordent la piscine.
Wifi
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Resposta da propriedade: Dear Mr/Mrs Guest User,Warm greetings from Swiss-Belinn Luwuk...Thank you for sharing your interesting ratings and reviews regarding our services.See you on your next visit.Regards,Management
Usuário convidado
Quarto Deluxe com Vista Jardim(cama de casal)
Hospedou-se em abr 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 16 mai 2024
Pelayanan bagus, fasilitas lengkap, receptionist dan pelayan lain gercep, semoga bisa kembali di lain waktu
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Resposta da propriedade: Kepada tamu yang terhormat,Salam hangat dari Swiss-Belinn Luwuk..Terima kasih atas rating dan ulasan positif yang diberikan khususnya mengenai pelayanan serta fasilitas selama Anda menginap bersama kami.Terima kasih dan sampai jumpa lagi di kunjungan yang berikutnya.Salam hangat,Manajemen