ergoergen
21 de setembro de 2024
While I ultimately have rated the Intercontinental Maldives 4 stars, it truly was a wonderful hotel and a true trip to paradise (so really more like 4.7/5). My rating stems mainly from small things, and mostly from pre-arrival and not the resort itself. This is a long review- I apologize in advance! But there don’t seem to be too many detailed reviews here so I wanted to give some extra details. This was to be our official honeymoon, but also our first wedding anniversary as we delayed our honeymoon due to my husband's work schedule. We both work onboard a luxury cruise line, so our schedules are tricky and standards high. The stay was booked on a mix of points, cash, and Ambassador weekend certificate. The hotel was very helpful at combining the bookings easily and quickly. We did have an issue between IHG and the hotel in regards to an add-on package I had been told was for us both, only to later be informed it was not. In the end it was resolved satisfactorily, but only after I reached out to management directly. I won't go into details as it did not negatively affect our stay, but will caution that my best advice is to try and work directly with the hotel on arrival for any concerns, as the staff at the hotel are fantastic and much more service oriented then the reservations agents via email. I had a few other concerns, and they were always met with "no" versus supplying an alternative. For example, as Diamond Ambassador, I was offered an upgrade to the lagoon villa. We preferred to stay overwater on the sunrise side (meaning no upgrade necessary) and the email agent said that if we didn't want this upgrade there was nothing else. I found it strange there was no offer of a monetary upgrade if we preferred. On a related note, the other reason for the slightly lower rating was the general lack of disregard for loyalty status. Did this impact our vacation? I don't think so. But at the end of the day, the hotel is an Intercontinental regardless of its location, and I felt that it didn't honor loyalty over spend. My husband and I do not truly care about these things as we would stay here with or without status (I only mention it for other members), and I would say that if you do not have any status with IHG there are many benefits to choosing this hotel over other well-known brands-- the included breakfast and club benefits for everyone is an AMAZING value! We were greeted by the resort manager upon arrival (I did understand this was due to our status). There was a great setup in our room on arrival- balloons, messages on the bed, canapes and a cake for our anniversary. There was also a welcome bottle of bubbly (though not Moet as other rooms received). Again, nothing to negatively affect our stay. One thing of note, we were not allowed to choose a welcome amenity as Diamond. For those unaware, as Diamond you can choose welcome points, drink, or breakfast for your stay. This is standard at any IHG hotel. As breakfast is already included, I had
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