Holiday Inn Express & Suites Huntsville Airport

I recently had the opportunity to use the Holiday In Express Conference Room Facilities, and I could not be happier with the experience. The newly remodeled entrance and dining area are the first things guests see when they enter, and it the space feels inviting. I worked with the Sales team (Deanna Jones) to get the area setup, and they were able to meet all of our requests. She also had some great ideas that really made for a terrific party. As the night progressed, we needed assistance from the front desk, and the hostess and staff were all very friendly and helpful. If you are hosting an event and need space, I would recommend reaching out to this facility.

Our room was clean and comfortable, although we were able to hear road noise all night which was not restful. There were some minor irritants to our stay. We wanted to watch a particular television show (sporting event) but even though we asked twice at the front desk there was no list of channels available, so we just had to keep searching. The refrigerator was out in the breakfast room, so we had to ask for yogurt or cream cheese to be brought out from the kitchen. The first morning breakfast was not very good with the omelets, biscuits and sausages over cooked and dry. There was a different attendant on the second day and breakfast was better. The freezer in the hotel snack shop was not working, so there were no frozen foods available. None of these issues were tragic, just annoying.

We stayed here for one very uncomfortable evening. The pull out couches are incredibly disgusting. They are stained, full of hair and crumbs. I absolutely refused to let my kids sleep on that mattress. They brought us a rollaway, which also had hair covered on it. It was absolutely disgusted with hopefully this place was. Would never stay here again, and probably never a Holiday Inn based on this experience.

Room wasn’t the cleanest…found things from previous guests trash, window ledges were full of dead bugs that could have been swept up in a sec (we had little ones wanting to look out window), ordered pizza in due to late arrival…went to desk to see if they could give us some papertowels or anything to eat it on…very rude gentleman was no help at all….again we had kids so we all shared a pc of the box lid…(note: clerk had no other people in lobby)..when we checked out was taking forever not sure why as we r elite member and normally just leave keys and walk out…finally another lady prob a supervisor came out said we were all good and thanked us for being members…so not sure what we were waiting on (again only ones in lobby)…nice location with lots of food choices…but prob won’t stay at this one again

On a few websites I saw low reviews, so we weren’t sure what to expect. I am a hotel snob, but was very happy with this one. Very clean in all areas, nice front lobby, and breakfast area. Staff was friendly. Good, soft linens, that were very comfortable. They gave a few extra towels, and that is always welcome. The only negative was that they didn’t have oatmeal for breakfast. Would definitely recommend!

Was assigned a newly refurbished double room for handicapped on 4th floor. We are NOT handicapped. A terrible room for anybody, handicapped or not. Large window overlooking lighted storage areas had no functional window covering at all. Sink did not drain till we took out stopper. Counter was so small we could not put our toilet items on it. Only shower curtain. Bathroom door would drift full open against room door unless it was closed and latched. Did not have full set of towels for two people when we arrived. Requested some hand towels and wash cloths, but they never arrived. Housekeeping never made up or cleaned the room. Front desk staff was freindly and polite, but ineffective at resolving problems. Will never stay here again.