Avaliações do Infanta Mercedes

I spent my last night in Spain at the Infanta Mercedes hotel and had a pleasant stay. A 5-minute walk from the Tetuan metro station, it makes it super easy to get to either the airport of the two train stations. Since I had a flight the following morning, this made it quite convenient to make my way to the airport. It was a bit expensive for a single room, but cheaper than most similar hotels in Madrid. The room was more spacious than expected for a single room, and came with A/C, a small tv, and a mini fridge. The bathroom showed some signs of age, but was clean and suited my needs. They offer a buffet breakfast for 7 euro in the morning, but I was leaving too early to try it. Though public transportation will take you anywhere, the Infanta Mercedes hotel might be considered a little far from the action for those wishing to explore Madrid. But for a short stay, it was exactly what I needed.

I stayed 10 days in that hotel. I changed rooms several times because of ongoing issues but that is not even something I want to complain about, what I want to complain about is the treatment and insults I got from the younger boy a reception worker and a very outspoken cleaning lady, small, dark skin who at first I thought was the boss of the hotel based on her behaviors. In one of the rooms I stayed, the air conditioner stopped working in the middle of the night, it was very hot, I called the reception, no one could help me. In the morning hours the air conditioner came back to life but at the same time it came very unpleasant smell, my whole room smelled like a public toilet. I called the reception back, the boy picked up annoyed, I explained what was happening and if someone could come up and do something about it, he refused, saying he can give me again another room but right now all rooms were full and I had to wait, so I did but the smell was impossible to stay in. After some time I called back again asking if rooms were available, he picked up again annoyed not even willing to talk, I do understand if there are no rooms available there is nothing to do, but his attitude was rude. At some point the room stank so bad I came out and waited in the corridor, I came across the cleaning lady who I asked if she could come to my room and see about the air conditioner because I didn’t understand what was happening, whatever I said to her, she answered abajo on repeat in a demanding way, I was thinking, well it looks like everyone is in a bad mood here today. She came down with me, that boy came to the reception and had a meltdown in front of me, his hands were shaking, freaking out telling me that I have to understand there are no rooms available, all I asked was for someone to come up to the room and check the stinky air conditioner. I went back to the elevator, and those two couldn’t wait and talk bad behind my back, I came back telling them I understand Spanish, he said, we don’t talk about you but about the rooms, I went back upstairs, I got a new room, wanted to take a shower, but the head shower was bad, the water pressure came just from the middle hole and it was impossible to regulate it, I called him asking if he could exchange the head shower as in other rooms they worked well, he came up angry, telling me with a straight face that the head shower is working good, he again had a complete melt down shouting at me if I don’t like the rooms, I should look for another hotel. Afterwards he came back with another head shower with the bossy cleaning lady both insulting me loca, que loca, muy loca on repeat, wondering what was my actual problem, thinking I don’t understand Spanish, I couldn’t believe my ears and my eyes, I never got such a treatment in a hotel before. After some time I left the room, the cleaning lady was on the same floor, seeing me and continuing saying loca on repeat. After two days I had to change again this time there wer

Hotel ubicado en el barrio de Tetúan y no muy lejos del metro y del paseo de la Castellana, por lo que está bien ubicado con el metro, servicios, etc La habitación me sorprendió por ser bastante amplia, luminosa con escritorio, nevera, TV, armario y con vistas. Respecto el baño me pareció muy luminoso y completo: toallas, secador, gel. En general podría definir la habitación como amplia y luminosa y no muy ruidosa. Como contras diría la ubicación de la TV, que se hace incomodo verla. Se echó en falta que las almohadas o colchón fuesen un poco más cómodas. El personal de recepción fue correcto, en general. Concluyendo, un hotel que sorprende por su calidad-precio, bien ubicado y destaca por ser luminoso.

Fuimos solo un dia y todo iva bien hasta que me desaparecio la chaqueta del armario. Cuando llegue al hotel el domingo 21 de Julio colgue mi chaqueta vaquera talla S del grupo inditex del pull and bear en el armario. No la volvi a coger porque hacia mucha calor en Madrid y no me hizo falta. Al dia siguiente 22 de julio dejamos la habitacion a las 12:00 y se me olvido la chaqueta en el armario , cuando vuelvo a por ella justo despues de una hora ya no estaba. Segun el recepcionista la unica persona que entro fue la limpiadora y que ella no encontro nada. Fui arriba con la limpiadora a ver el armario y no estaba, la limpiadora lo unico que me supo decir es que ella no la cogio y que no llevaba la misma talla que yo (ni que no pudiera darsela a alguien que si tiene esa talla), pero a los hechos me remito que la unica conclusion que saco es que ella se la cojio porque que desaparezca en un dia la chaqueta sin casi salir del hotel raro es. El recepcionista nos dijo que no hay camaras de seguridad en el pasillo y no pudimos ver nada. Menos mal que no me quedo la cartera porque si se rebajan asi con una chaqueta con el resto no quiero ni saberlo. La verda es que no volvere. Espero que aparezca la chaqueta pero ya la doy por perdida. De todas formas denunciare los hechos y presentare la reclamacion en consumo para que abran una investigacion.