St Giles Hotel Makati

The hotel is good, a bit old but okay. The location is good for party people. Breakfast was ok, few options. I recommend it!

Stay elsewhere if you don’t like cockroaches!!! Facilities are very outdated and bathroom is full of cockroaches 🪳🪳🪳We requested to change the room, which they were able to do. The key was brought to us by the concierge but their attitude is very hostile towards us. The person basically knocked on the door, and say “get your stuff, move out”We did not have any support from the concierge to move our luggage (isn’t it their job?!) but no biggie… We observed during our stay and saw that this person only acts friendly towards guests that aren’t Southeast Asian-looking. What a shame! However, the second room’s bathroom was also taken over by the roaches 😥😥😥 Later on, another staff came randomly without any call from front desk in advance to “check on our room” and asked loudly “where bugs” when looking left and right in the new room they provided to us. We were more careful this time so we took photos of the roaches in the bathroom to show as proofs (not just calling front desk to request them to change room). After seeing the photo (and a video), staff person asked to use our room’s phone and have a chat with the team. We believe that without the video, they will just leave us in the bugs room and refuse to take any additional steps. Staff then proposed that they will move us to the “Deluxe Room, bigger size for you” but what we were looking here is an apology and a clean room. Size wouldn’t matter in this case! We moved to another room for the 3rd time within the night. We had to remind the front desk person to make sure there’s no roaches in the bathroom multiple times (at this moment, we were ready to book another hotel and move out of St Giles). The deluxe room is at least clean, so we stayed for the night, but proceeded to cancel our reservation for our last night in Manila because we don’t want the hotel experience to ruin our trip. Pictures only show 1 roach but imagine you see an entire army when you first stepped into the room 🤯😭😭