Raffles Makkah Palace

Avaliações do Raffles Makkah Palace

Raffles Makkah Palace

Royal Tower, Ibrahim Al Khalil Rd, Al Haram, Near Masjid Al Haram, Al Hajlah, Makkah, Makkah Province, 21955, Saudi ArabiaVer detalhes do hotel
Raffles Makkah Palace
Raffles Makkah PalaceRaffles Makkah PalaceRaffles Makkah Palace
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1 noite

Avaliações dos hóspedes

4.5/5
Ótimo
40 avaliação
Avaliações verificadas
Agradável e bem localizado4.5
Comodidades4.5
Atendimento4.5
Limpeza4.5
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Todas as avaliações(40)
Avaliações positivas(8)
Avaliações com fotos/vídeo(1)
Avaliações negativas(1)
Marzira
Suite Superior com 1 Quarto e Vista Cidade
Hospedou-se em jan 2025
Família
4 avaliação
5.0/5
Excepcional
Publicado em 17 jan 2025
Hotel Review: Raffles Makkah Palace My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable. From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards. A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated. One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care. The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort. Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate. Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions. The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience. Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.
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Resposta da propriedade: Dear guest, May Allah accept your prayers. We appreciate your positive feedback about our suite view. We are pleased that your stay in front of Al-Haram al-Sharif has a perfect view of the holy Kaaba. At Raffles Makkah Palace, we are proud of our proximity to Al-Haram al-Sharif and our panoramic views and your feedback about our suite cleanliness, size, suite upgrading, check-in process, staff service, bathroom amenities and in-room dining. We highly appreciate your opinion about our variety of breakfast buffet and menu. We are thrilled that you enjoyed your stay with our services at Raffles Makkah Palace, we strive to always provide the best service to our guests so they can enjoy a spiritual stay at the most sacred places in the world. We will redirect your valuable comments to Mr. Desta, Mr. Sandhy, Ms. Hajar and Farouk personally, we look forward to welcoming you soon. May Allah accept all your prayers.
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nasifah
Suite Superior com 1 Quarto e Vista Cidade
Hospedou-se em out 2024
Família
25 avaliação
5.0/5
Excepcional
Publicado em 22 out 2024
Our favourite place to stay in Makkah - cannot fault the establishment in their services. Special thanks to Fahad (who assists with room services) who looked after us very well
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Resposta da propriedade: Dear Ms. Nasifah,Thank you so much for your candid review. We always do our best to make your stay at Raffles Makkah Palace a special one filled with comfort and privacy. We are pleased that you enjoyed our hospitality. We will redirect your kind message to Mr. Fahd. Looking forward to welcoming you again soon.
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Samim
Suíte deluxe Signature com vista parcial para Kaaba
Hospedou-se em fev 2024
Sozinho(a)
5 avaliação
5.0/5
Excepcional
Publicado em 17 fev 2024
EXCELLENT
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Resposta da propriedade: Dear Mr. Samim,May Allah accept all your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a convivial atmosphere in Makkah. Please follow our exclusive offers for this year. We hope to see you soon on your next visit.
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Dewi Awi
Suíte Signature com Vista para a Cidade
Hospedou-se em jun 2024
Casal
17 avaliação
5.0/5
Excepcional
Publicado em 29 jun 2024
The hotel is awesome, so close to the Haram. The staff was good
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Resposta da propriedade: Dear MS. Dewi,Thank you for trusting Raffles Makkah Palace. We are pleased that you liked our location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We will redirect your comments to our management team and hotel staff. Looking forward to welcoming you again soon.
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Saleena Shah
Suíte Signature com Vista para a Cidade
Hospedou-se em dez 2023
Família
2 avaliação
5.0/5
Excepcional
Publicado em 29 dez 2023
Very clean hotel, close to Haram, plenty of food options in clock tower
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Resposta da propriedade: Dear Ms. Saleena, Thank you for your feedback about the cleanliness and our location in the heart of Makkah, which is one of the privileges that we are proud of. Waiting to welcome you soon.
Usuário convidado
Suíte Signature com Vista para a Cidade
Hospedou-se em mai 2023
Casal
1 avaliação
2.7/5
Publicado em 9 mai 2023
The raffles hotel in other locations is of a much higher standard. The suite that we were staying in Makkah was tired and needs refurbished. The bathroom tiles, flooring and shower need to refurbished and need replaced. Walls could do with freshening up as they are marked in many places. Better dusting could be done around the suite- dust was on the skirting boards, lamps etc. The curtains were as though they have never been washed and are stained/marked. We reported issue with the noise of the bathroom fan in the toilet area, however this was not addressed. For the high price we paid we expect the suite to be in a much better condition. My husband and I were annoyed that the suite did not live up to the raffles in other countries we visited.
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Resposta da propriedade: Dear Guest,Your comfort and satisfaction are our priority we’ll take your comment about the room amenities, furniture, bathroom maintenance, and the price into consideration and forward it to the concerned department for immediate action. We look forward to serving you again in the future.
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Usuário convidado
Suíte Presidencial com Vista para Haram
Hospedou-se em fev 2023
Família
1 avaliação
5.0/5
Excepcional
Publicado em 17 mai 2023
Best hotel in Makkah
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Resposta da propriedade: Dear Guest,May Allah accept all your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a convivial atmosphere in Makkah. We hope to see you soon on your next visit.
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SEBA MENSUCAT SAN VE TİC AS
Suíte Signature com Vista para a Cidade
Hospedou-se em fev 2024
Família
12 avaliação
4.7/5
Incrível
Publicado em 6 mar 2024
Konumu ***et güzel mescid e yürüyüş mesafesinde kaliteli başarılı bir otel
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Resposta da propriedade: Dear Guest,Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at Raffles Makkah palace soon.
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bouajila
Suite Panorâmica de 1 quarto com Vista para a Kaaba
Hospedou-se em dez 2024
Casal
4 avaliação
4.7/5
Incrível
Publicado em 18 jan 2025
Très bien situé.
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Resposta da propriedade: Cher client,Merci pour votre commentaire sur notre emplacement au cœur de la Mecque, qui est l'un des privilèges dont nous sommes fiers. Au plaisir de vous accueillir bientôt.
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