Estadia Hotel

Room 631 🙃:- I would like to take a moment to share my experience during my recent stay at your hotel, as I believe constructive feedback can greatly contribute to enhancing your services. First and foremost, while I understand that your hotel is priced lower than many other brands, I firmly believe that service quality should not be compromised. Unfortunately, my stay did not reflect the standards one would expect from a hotel, regardless of its pricing. 1. Room Condition: Upon arrival, I was disappointed to find that my room seemed to have just come out of a major service or perhaps even a period of being out of service. I encountered several defects, including a non-functional rain shower button, a fused light bulb at the bedside table, and ripped wallpaper in the bathroom. Most notably, I left the air conditioning running when I went out, only to return to a room that was unbearably hot. After calling the reception, a maintenance worker informed me that the air conditioning should be fine after 30 minutes. I ended up sleeping in discomfort until the next morning. While I understand that my room was inexpensive, it should have been in acceptable condition. 2. Reception Service: I noticed multiple check-in counters, yet only one was operational during the busy hours of 5 PM to 6 PM. I waited about 5 to 7 minutes before another staff member arrived to assist me. I would like to commend the receptionist, Afiq, for his excellent service. He was attentive and provided satisfactory answers to all my inquiries. 3. Reservation Issues: Prior to my arrival, I called the hotel to inquire about the possibility of an early check-in, as I wanted to plan my itinerary. I was shocked to be told that there was no booking under my name, without any effort made to clarify or verify my reservation. After providing my booking number, they finally located my reservation. I was left wondering why your reservation staff did not request this information upfront. 4. Check-Out Experience: During check-out, I attempted to share my feedback with the staff member at the counter (an Indian lady in a light purple kebaya), but she appeared indifferent to my comments. Her lack of engagement and eye contact was disheartening, and it felt as though she was dismissing my concerns simply because I had a lower-priced booking. First impressions matter, and her attitude did not reflect well on your brand. 5. Television Quality: I must also mention the TV in the room—it was absolutely dreadful! The picture was so blurry, it felt like I was transported back to the ’90s. Don’t believe me? Just check the picture below! 6. Final Thoughts: While I acknowledge that I booked at a lower rate, the issues I encountered highlight the need for improvement in service quality across the board. If you wish to maintain and grow your brand reputation, it’s crucial to ensure that every guest feels valued, regardless of their booking price. I hope my feedback is taken into consideration, as I genuinely believe that Estadia has the potential to elevate its service standards to match the expectations of all guests. Thank you for your attention to these matters

From car park to hotel is the difficult part, but hotel standard can consider above average, Room nicely tie up, breakfast at reasonable standard, pricing is good too, will come back again.

Staffs are friendly, a little bit hard to find the hotel parking for 1st time. Room quite small. Other then that, all are good