La Malindina

The staff here endure awful work conditions, suffering bullying from the manager/director. Other guests who witnessed the same bullying behaviour expressed how shocked they were at how someone can treat their staff, who consequently live overtly in fear. It's a shame, as the location, infrastructure, and otherwise pleasant hospitality could add up to a great experience. Until La Malindina address their problems with this director it is not somewhere we would return to. A very awkward and poor experience for guests, and worse for the staff.

Facility has potential but the experience here is just horrible  Great PR online and when you call to make enquiries. Dont believe any of it. Its just to get you to buy-in.They seem to be riding on past glory when the facility had a different manager. You will be forced to pay full amount before check in .After that you are at their mercy. Very arrogant and ****** manager of Italian decent- Aldo Nietta.Actively segregating blacks , worse when he has Italian guests.Here racism is real. Aldo the manager quite often quarrels with his staff in front of guests. Terrible terrible food and very limited and repetitive menu.Meats were tasteless and not fresh.Undercooked rice, ugali.Small portions.Food was crap.Heartburn and stomach upsets. Not baby/kids friendly- no baby pool or kids facilities.Getting baby food was a real struggle.Was asked to carry flour for baby porridge which was made with very  salty water, barely drinkable Brace for the MOSQUITO MENACE.Had to spend most times indoors. Poor wifi slightly better at restaurant area. Beware of last minute "unpaid bills" when checking out.on two occasions I witnessed guests being harassed when leaving.There is a receptionist who waits for guests as they are just about  to board their vehicle and ambushes them with "bills" . The receptionist will come running " excuse me you haven't cleared this and that bill".Because of the confusion, rush to exit or to avoid creating a scene, guests just complain and pay. We were alert having seen what the 2 other guests were subjected to.As usual, Irene the receptionist called us out when leaving, we interrogated our bills.Why pay extra for desert and food served during meal time when we were full board guests? (Daily rate of Kes 30,000 a couple, for 3 nights). Our last minute bill was interestingly scrapped. Dont request for taxi through the reception. The bill will be unreasonably high.

Lovely establishment, but i wouldnt call it LUXURY! wonderful staff, very helpful & accommodating. however, the food (breakfast) was quite bland, with the same offering every day (eggs & sausage)no variety. WIFI connection is TERRIBLE! only available in the reception area, not in rooms. definitely not worth the price paid for. No fresh towels supplied daily

1. Booked on full board. The pics of foods they post online is definitely NOT what you'll be served. I had paid ksh30,000 per night per couple for 3 nights 4days. got served with crap. Limited menu of boiled salt less foods. Will attach photos of what i ate. 2. Nice ambiance and good rooms. 3. Breakfast is buffet limited too with uncooked bacon's and sausages throughout my stay. 4. Food is prepared on a la carte menu. Yul get dry rice as part of starter.heartburn and stomach upsets soon follows. 5. Very arrogant, ****** old manager called ALDo. He was always quarrelling his staffs they looked unhappy. 6. On new year's eve, 31st Morning, we were ambushed with info that there is to be a gala dinner.This was to cost an extra kshs. 5,000 per head ontop of the fullboard cost we had already paid.They ask for full payment on check in. Failure to which we were to be served our dinner in isolated bush separate from the gala dinner guests consisting of mainly whites/italians.facility owners were part of the group. Will attach pics. 7. New year's eve dinner priority was given to Italians and we kenyans were pushed to eat in the bush. Some inhouse guests who did not pay for the gala dinner complained bitterly questioning why their families had been pushed to eat at a segregated spot in the bush.they were to also start their dinner at 6pm and be done by 8pm😳😳😳.Gala dinner was to start at 9pm. Gala dinner guests were given the restaurant and poolside sitting areas.The manager, an Old man called Aldo insulted and almost got physically with them .Calling them illiterate too. He dared chase the kenyan guests away at night;10pm 8. Too many Mosquitoes both in the rooms and outside, a nuisance. Yu dont have peace. You can't enjoy 9. Poor wifi all round. Not advisable for business trip or webmeetings 10. GOt bad food poisoning after eating bad fish fillet that we didn't even order. Menu was exchanged without informing us. Overall, THIS IS NOT A LUXURY HOTEL AS THEY CALL IT!!! a) if yu insist on booking here, well better book on bed only b) if you have to eat here, let it be breakfast only. TERRIBLE FACILITY, WASTE OF MONEY AND TIME