The Kasa Malindi - 'Formerly Leopard Point Beach Resort'

10/10 experience in every way. The place is absolutely beautiful and has everything you could need. The staff are so friendly and helpful, the food is amazing. It is located on its own private beach with caves and turtles! I cannot recommend this place enough and will definitely be back! Thank you Kasa Team you are the best!

The place is quite stunning, the ambiance,the staff , the food and the drinks were quite exceptional. I loved it. The views omg breathtaking felt like I was somewhere in Greece . Like Mykonos. The receptionists were very friendly and welcoming. The waitresses were on point and the bartenders were quite exceptional and charming. I LOVED IT

Had one of the most disappointing experiences with Kasa. First of all the rooms looked nothing like the photos on booking websites. No paintings, TVs, no hair dryers, and everything painted white so it looked a bit like a hospital room. We had no running water whatsoever 2 mornings in a row. There were also rolling electricity blackouts. Communication from the staff was poor. Service was extremely slow. For example it took 1 hour and repeated chases to get 2 coffees. The menu was limited and many of the options were unavailable. We asked the reception to book us a table at a very popular restaurant the next day. They agreed but told us in the morning it was closed until further notice, but when we called ourselves it was open. The managers acknowledged all of the issues we’ve had but refused to issue even a partial refund since we paid 4 stars and received significantly less. They instead offered a free dinner which we declined. Instead of taking ownership of the faults, management kept blaming the local staff for supposedly being incompetent, and local utilities companies for lack of water or electricity. Long story short, since Leopard Point became Kasa, very poor management has ruined the quality of the service. There are many other hotels in Malindi that are less expensive and more accommodating (eg White Elephant), would not recommend the Kasa. Otherwise Malindi is beautiful, nice beaches, warm weather. Just pick a different hotel or airbnb.

We were excited about our stay with my 11-year-old niece. Mildred, who served us was wonderful. Firstly, they put a child in a different villa along with other adults. We had to check out urgently the next day, and we charged for the nights we spent with the promise of a redeemable voucher for the non-refundable balance. It took more than 2 weeks for management to approve the said voucher, In the end, they could not offer us a voucher for the balance. Very disappointing and unprofessional.

We were a group of 20 people celebrating a milestone birthday. We arrived with great expectations. Beautiful location. Mildred who served us through the 3 days was wonderful. The rest of of the stay including the celebratory dinner was a disaster. It took 2 hours for all our guests to be served. At one point one of our guests got so frustrated, literally went into the kitchen to cook for his hungry son!! The portions were so pathetic that we had to order more food to supplement. Some of the rooms bathrooms flooded into the bedrooms and out onto the lounge. Some bathrooms had no hot water. On the day of the checkout The Italian manager/director brought his guests into our villa to Hv a conversation with his personal guests!!! All in all a horrible experience and would never return.

I really enjoyed my experience visiting Leopard Point. From the moment we landed at the airport, Mercy from the reception notified us that a driver was waiting. As promised, Herman was holding a sign in a crisp white shirt, greeted us very warmly and helped us with our luggage. The van had air conditioning and he offered us cold water and music. Upon arrival, we were welcomed by the General Manager Stefano and Mercy, and it was one of the best check in experiences by far! Welcome drinks were ready, our luggage was whisked away discreetly and we didn't have to go through the annoying hullabaloo of filling out endless long forms. The resort is absolutely stunning, from the minimalist and elegant architecture, to the vibrant whites and pinks of the abundant flairs and the beautifully blue pools and extra comfy lounges. No attention to detail has been spared when designing this space. The constant calming music from discreet speakers was one of the other best parts for me. We were well looked after and every meal was a delight. Chef Clive is truly a culinary genius and we recommend the grilled lobsters, squid tempura or any grilled fish and salad. The rooms villas are extremely spacious, beautiful and private, giving you the feeling that you are in your own little paradise. Each villa has a private pool, pool lounges, swings, sitting area and spacious en-suite rooms. Antonio the owner is very big on sustainable and there was no plastic in sight! The water bottles and almost everything in site was custom designed using locally sourced and eco-friendly materials. If you are visiting Malindi, nothing beats Leopard Point in terms of experience and service. It is truly a vibe and I can't wait to go back!