Usuário convidado
2 de novembro de 2024
Refurbishing is happening right outside our room with shouting and banging waking us up. Lift to the "main building" wasn't working and we tried to contact the staff by pressing the alarm following the instructions in the lift but staff was unable to help us despite us shouting thru the intercom. No other signs or instructions on how to get down to the front desk. When we finally figured out how to get two elderly family members and two large suitcases down. Two of the staff looked up at me, only one (the female staff) acknowledged me with a hi and both went back to look at their computer screens. I basically have to ask if anyone was going to help me before the male staff raise his voice at me and told me I was being unreasonable because he was only looking at his screen for a second. But why do I have to make my presence known to get help from the staff when I'm standing right in front of them? They choose to look at their screens rather than help me.
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