Usuário convidado
4 de novembro de 2023
Beware: arrived just after 10.00 PM for 2 night 2 room stay. Nobody present to greet, just 2 envelopes sitting on desk with room #s & keys. Entered very small room with tiniest 6' x 6' bathroom fitted with sink, toilet & shower, hardly room to move. Luggage rack in closet but only place it will fit when in use is in the closet due to size of room. 1 packet of coffee for 1 cup beside a coffee maker. No creamers. TV would not work, then discovered next day that it was not even plugged in. They advertise 'breakfast included'! Breakfast in a small lobby consisted of a bowl of green granny Smith's or some other brand of sour apples, hard boiled eggs, single flavor small muffins & coffee. Keep in mind how much you are paying for this and compare to any Best Western or such like chain with much larger rooms, bathrooms, service and vastly superior breakfast offering. Wait...it gets worse... leaving to go sightsee, we left the provided 'SERVICE PLEASE' hanger on door knob, same message on both sides. Returned at 6.00 PM to find rooms exactly as we left them. Again, nobody at desk, picked up house phone, man answers saying he'll be down shortly. He asks 'did you place a hanger on door?' If you did, that's YOUR problem! It's our fault! No apology of any kind and this is the owner! He goes into a storeroom, returns saying he has only 1 bath towel! Where I come from, Ireland, SERVICE PLEASE, means your beds are remade, the bathroom is cleaned, towels replaced etc. But not in this place. We encountered a lady at checkout who we think is the owners wife. She would not speak until you spoke first. Checked out without one single word of appreciation or thanks. Just nasty people here. They have a large restaurant and bar and we had looked at the menu online. Looked nice but at the time of booking there was no mention that both were closed for the off season. If you chose to stay here, bring your own towels, bed linens, vacuum and food! You also want to have a companion to chat with since the adults who work here don't talk unless spoken to. Welcome to Mammoth.
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