The Palmer House Resort, Ascend Hotel Collection

We had an excellent few nights while staying in town for a wedding. As some of the reviews have stated the decor is a bit dated but everything was great and would stay here again without a doubt. The staff were great, pleasant, and helpful with a lovely continental breakfast, with an amazing view right outside the doors.

Very run down motel room for $300 per night. There was no mirror in the room , the bathroom sink was so small . Bed was hard . . Floorboards were peeling. We tried to get dressed for wedding and the bathroom was so small with no vanity to put makeup bag on . Curtains falling off wall. We were in room #14

Beautiful location, facility, and so clean! The problem I had was fragrance of the cleaning agents used. I was allergic! Needless to say, we shouldn’t have stayed but we did! I was sneezing and by daybreak my eyes were a mess along with a headache!

I used The Palmer House for a room block during my wedding and working with them, especially Stephanie, was such an enjoyable experience. Not only did my guests enjoy their stay, but Stephanie made the process seamless for me. The hotel accommodated my many requests without question, and they even left a special wedding gift for my husband and I. It was a wonderful experience overall!

I have passed by this place hundreds of times over the years, and finally decided to give it a try. Sadly, it appears that I missed its heyday by a couple of decades. I should have realized that the near-empty parking lot during fall foliage season was not a good sign (admittedly, my visit was during the week, but the lots at the Hampton Inn and Kimpton Hotel up the street were both packed). This property actually has a lot of amenities – indoor and outdoor pools, tennis courts golf course, etc.), but probably more than the limited staff can maintain from the revenue they’re able to generate. Unfortunately, the rooms leave a lot to be desired. I stayed on the upper floor of the chalet, and was met with peeling paint, unswept leaves and faded awnings coming off their supports on the deck. Inside, my room, though spacious, felt like a dingy, musty attic above someone’s garage, with grubby curtains coming off the hooks, multiple spiders, stained furniture, and an old kitchenette which looked like it came from a 1950s travel trailer. There was nothing remotely attractive about the space, and I frankly couldn’t wait to check out of it. I give Palmer House credit for serving a halfway decent hot breakfast, and the staff was pleasant enough (though as others have noted, there did seem to be a few sketchy locals milling about who didn’t seem to be working or staying there). Since the property is now part of a larger hotel group, one hopes they’ll be willing to invest the money in it to bring it back up to snuff. Until then, it can't really be recommended.

Jackie and staff were very accommodating and helpful. After checking I Jackie helped to resolve the issue and made our stay extremely comfortable and enjoyable. The room was quiet, spacious and clean. Great place to stay in a beautiful town. We will definitely stay here again

This hotel could not be further from what the website shows. We paid over $300US per night and it was terrible. First off all, booking is a complete nightmare. Second of all, the room is simply DISGUSTING. Trash in the corners and in the couch, shower not cleaned, stained carpets and couch,… it goes on. The whole layout is terrible and you can’t see the tv from the beds and the couch. Room cleaning is none existent but if you go beg to the front office they’ll possible go drop a few towels… oh and the bed and pillows are as hard as a rock. The pool was broken, the gym was broken, the “continental breakfast is a real joke and there is no restaurant. The people at the front desk are of no help and are quite rude when you can actually understand what they are saying…

We stayed there for a horse show. The location was nice but the hotel… The room was dirty, the furniture outdated and dirty. The Clove and Maple Restaurant doesn’t exist! The outdoor pool was out of service, the gym equipment was broken and the golf….well you just can’t see the difference between the green and the fairway, the grass is so long… The continental breakfast was really bad… no fresh danishes, no fruits, no yogurts and the coffee was undrinkable. You have to go to the office more than once for them to clean the room, they forget the soap,shampoo and toilet paper… We left garbage outside the room because of the food smell, it stayed there for 24h. The desk clerk was very hard to understand, the manager was rude. I never write reviews but I couldn’t let this one pass

We stayed here for 2 nights as our friend's son was getting married nearby. If it weren't for the fact that the transportation to/from the wedding were arranged from this hotel, we would have left. The room was not clean upon arrival. We had to clean the shower area and we subsequently found trash in the corner of the room behind the curtains. The room itself, while large, was sparsely furnished with an eclectic mix of furniture which looked like it came from a yard sale. The mirror in the room was colonial design while the couch and tables were modern style. The one piece of artwork was bizarre and hung crookedly. The TV was tiny and hardly watchable from across the room it was so small. The closet door (slider) was broken and there were several light bulbs out. The couch was gross; we had to put a blanket over it to sit on it. The room had two entrances, one from the parking area and one onto the main lawn. The parking area entrance had an electronic key pad but the main lawn entrance was a regular key lock for which we didn't have a key. We went out the lawn entrance and on our return, tried to come in the parking lot entrance and found our key didn't work. Fortunately, a staff member was nearby and let us in although didn't check to see if it was really our room. While it had a "golf course" it didn't look like it had been properly mown in a long time. The tennis courts looked nice, although we were unable to play due to the weather. We didn't try the other resort amenities (pool, shuffleboard, bocce) although the pool and fire pit area also looked nice. At some point, this was probably a nice place and with a lot of effort, probably could be nice again. But at $250 per night plus "resort fee" plus tax, it was over $300 per night. Not worth it in the least. Would not stay again and would definitely not recommend.