Terme di Saturnia Natural Spa & Golf Resort

酒店環境很好，温泉很舒服，注意防曬，服務人員特別熱情周到，餐廳也很不錯。世外桃源的感覺。如果厭倦了城市，就來放鬆幾天吧

깨끗하고 서비스 좋아요~ 휴양지로 최고입니다. 다만 유황냄새가 심해서 민감하신 분들은 조심하는게 좋아요. 저는 구토 어지럼증 등의 증상이 있었습니다

Abbiamo trascorsi due giorni meravigliosi presso questa struttura. Tutto al top. Ottimo il servizio Ottimo tutto. Abbiamo festeggiato il nostro anniversario e' stato magico. Bravi tutti

From the moment we arrived, the service was excellent. Could not fault anything about this property (other than the smell - buy hey, thats the natural springs). Stand outs for this property was the excellent service, staff were attentive, helpful with suggestions and making bookings for us etc. Breakfast was excellent. Fresh juices, chef to cook eggs etc. Springs were a lot cleaner and warmer than the popular public one across the road. I dont play golf, but beautiful golf course as part of the resort grounds if that is your thing. Whilst we were staying, it was my birthday and the hotel left a gift and card in my room. It is small, extra details that makes the difference. Also great location to visit areas in the region.

From the warm welcome by the team there even before arriving, to the wonderful surprise of some locally made pasta sauces as a surprise birthday gift gesture…Terme Di Saturnia did not disappoint! The breakfast is wonderful with fresh juice bar and the chef sliced up lots of fresh produce for us since we are vegan…nothing was too much trouble. The healing waters were absolutely rejuvenating and rooms very comfortable and luxurious. Thank you for the wonderful hospitality and memorable birthday!

I have been coming here for 10 years. My grandmother, Annamaria Griffa, was a regular guest, and I continue to return because of the long-standing staff members like Davide and Emanuele at the bar, who are extremely professional, passionate about their work, and treat guests with great kindness. However, the new staff is incredibly rude. I recently visited the spa and paid for a one-hour massage with Eleonora, which only lasted 30 minutes and was terrible. When I complained to her colleague Vanessa, she treated me very poorly and told me to leave. Cazar at the restaurant was also really unprofessional. It’s a shame because the pool is unmatched, but the new staff has made the experience unbearable

First off, the positives: the hotel and its grounds are beautiful. The rooms are clean and spacious. The proximity to Saturnia Springs and Saturnia itself is unique, and lying in the warm natural spring is very relaxing. However, the hotel fails to justify its 5-star status and hefty price tag. The main issue is the staff’s attitude. Upon arrival, they couldn’t find our booking. The receptionist then took three phone calls from other guests, making us feel unimportant and unnecessarily prolonging the process. Lunch at the pool bar was another disappointment. We waited over 20 minutes to order while the waiter chatted with friends. The whole meal took over an hour and a half. The food was average and overpriced—the pinsa was basically cheese on toast, and the paccheri my wife had was unspectacular. Drinks were also overpriced, and there seemed to be an expectation for generous tipping. To avoid another disappointing meal, we decided to dine in Saturnia, which was lovely. However, the hotel charged us 60 euros for a 5-minute taxi ride. The next night, it was 70 euros, then 80 euros with a mandatory 10 euro tip. This feels like opportunism from the driver and the hotel. The main draw is the natural spring, a unique and relaxing experience, but the pool area feels dilapidated. We received one towel per person and one small carton of water per couple—stingy for a supposed 5-star resort. Waiter service was infrequent at best. Breakfast was average and disappointing. Pastries were fine, omelettes good, but everything else was bland and unappetizing. The coffee tasted unpleasant and was lukewarm—quite shocking for Italy. The setting was also dated and unappealing. To top it off, we were asked if we wanted to leave a tip upon checkout, which we found tacky. Overall, this hotel relies too heavily on its natural spring attraction and prioritizes profit over providing a unique guest experience. Next time, we’ll stay in Saturnia itself, which was beautiful.