Usuário convidado
7 de março de 2024
I really wanted to love this hotel due to the reviews. And there are some aspects I really enjoyed. The staff was phenomenal - very friendly and always willing to help. I love a good boutique hotel, so I was excited to find this one, which is centrally located in Marbella. Close to the beach with plenty of restaurants and things to do nearby. The hotel is a bit outdated. The rooms and bathrooms could use a good restoration, but they made a great effort to decorate nicely, which I appreciated. The dealbreaker for me was that our rooms had ants. And not 1 or 2 ants. There were many ants on the floor. This made out stay VERY uncomfortable. The staff gave us bug spray, so we were able to spray that, but then we had to let the small rooms air out before we went back into the rooms. The spray helped some, but it did not fully get rid of the ants. The staff also re-mopped the floor. They were so helpful and did all they could to try to rectify the problem, but we lived with those ants for 2 days, and I was very unhappy, uncomfortable, and disappointed. There were no other rooms to put us in and we prepaid for our rooms, so if we left for another hotel, we would have been losing a lot of money. Again, the staff was kind and did as much as they could to help, but no one wants to sleep with bugs on the floor. I would not return to this hotel due to that reason, unfortunately and would not recommend.
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